Costumer Care Specialist - Pozuelo de Alarcón

SKINVITY; España; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector Femtech y bienestar busca un Especialista en Atención al Cliente apasionado y talentoso. En esta emocionante posición, serás responsable de conectar con clientes en España y Europa, asegurando que tengan una experiencia excepcional y fomentando su lealtad a la marca. Con un enfoque en la comunicación efectiva y la comprensión de las necesidades del cliente, tendrás la oportunidad de contribuir al crecimiento de la empresa y desarrollar tus habilidades en un ambiente dinámico. Si te apasiona el servicio al cliente y deseas ser parte de un equipo en crecimiento, esta es la oportunidad perfecta para ti.

Servicios

Oportunidad de desarrollo personal y profesional

Ambiente emprendedor en una empresa de alto crecimiento

Formación

• 2+ años de experiencia en roles de asesoría al cliente, preferiblemente internacional.
• Dominio del inglés y español, con valor añadido para portugués y francés.

Responsabilidades

• Ofrecer una experiencia excepcional al cliente con actitud positiva.
• Gestionar pedidos, devoluciones e incidentes en la plataforma logística.

Conocimientos

Comunicación efectiva

Habilidades interpersonales

Multitarea

Organización

Prioritización

Conocimiento de redes sociales

Conocimiento de e-commerce

Descripción del empleo

Our company is working to be the reference site for Femtech and wellness technology. We deliver top-of-the-line devices for home use that have the well-being of women as a common denominator.

To keep up with our fast growth, we are looking for extraordinary people to help us meet these extraordinary challenges.

We are looking for a Full Time Customer Care Specialist to join our team. A passionate, high performing, “hands on” and talented person.

As part of the Skinvity Team, your main mission will be to connect with our customers in Spain and Europe, ensuring they have an exceptional experience, thereby enhancing their loyalty to our brand.

As a Customer Love Specialist you will be responsible for:

• Offering the client an exceptional experience, through a friendly, positive and “can do” attitude.
• Embodying Skinvity's values in every interaction with customers.
• Addressing doubts, inquiries, incidents, or suggestions in a personalized manner through Skinvity's channels (social media, email, phone...), demonstrating a deep understanding of customers' needs to determine how best to assist them.
• Identifying and understanding the needs of the customers who contact us in order to drive actions tailored to their profile and needs.
• Acquiring comprehensive knowledge of our product range to provide customers with the best information and advice. Identifying cross-selling opportunities when possible, prioritizing the client needs.
• Ensuring that orders follow the established process and promptly resolving any possible deviations from day-to-day operations.
• Managing orders, returns, and incidents on the logistics platform and other marketplaces.
• Managing customer attention on relevant dates (promotions, Christmas campaigns, flash sales, Black Friday…).
• Ensuring continuous monitoring of metrics in the department to allow us to understand the current situation and propose and implement improvements that will increase customer satisfaction.
• Occasionally supporting pop-up events or consulting campaigns at El Corte Inglés and similar locations.
• Playing as a mate with the rest of the team, considering that your goals are the team goals.

Requirements:

• At least 2 years of successful experience in customer advisory roles (international experience is a plus!).
• Proficiency in spoken and written English and Spanish. Portuguese and French are valuable.
• Experience in the luxury or beauty sector is a plus.
• Experience in social media platforms and e-commerce is advantageous.
• Strong communication and interpersonal skills.
• Good multitasking, prioritization, and organizational skills.

Benefits:

• An opportunity to be an entrepreneur within a leading high-growth company in a high-growth sector.
• Room for personal and professional exponential development.
• Salary from 18 to 22k, depending on the candidate's profile.