Corporate IT & Helpdesk Specialist

Lifull Connect; Santiago de Compostela; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A tech company is seeking an IT professional to join their Corporate IT team. The role involves automation, onboarding processes, and improving IT workflows while supporting and educating team members. Candidates should have a valid work permit for Spain and at least 3 years of experience in IT.

Servicios

Private health insurance

Online therapy

Online English lessons

Ongoing training opportunities

Flexible time off

25 vacation days

Flexible Compensation Plan

Tax Advisor for Spanish Tax Reporting

Fully Paid Parental Leave

All necessary equipment

Formación

• 3+ years in IT hardware/software and system troubleshooting.
• Experience in ticketing and collaboration tools.
• Knowledge in user lifecycle management and Agile methodology.

Responsabilidades

• Manage issues and service requests from start to finish.
• Execute IT housekeeping tasks autonomously.
• Keep documentation and inventory updated.

Conocimientos

Proactive attitude

Critical thinking

Documentation

Herramientas

Active Directory

Ticketing tools

Office 365

Google Workspace

Slack

Python

Bash

Powershell

Descripción del empleo

LIFULL Connect is a global marketplace group operating vertical search, portals, and transactions-based sites. Our mission is to help people make one of their life’s biggest decisions : find a home. And how do we do it? Quick, easy, helpful. That’s our promise!

Our products :

• Proppit : one of the leading marketing tools in the real estate market, that allows professionals to reach the largest audience, accelerate their sales processes, and save time.
• Thribee : is a traffic acquisition service where you can manage all your campaigns from all of our aggregators in one single platform, reaching more users and diversifying your sources of traffic.

And…what’s it like to work with us? We are a tech company with an innovative team and we are looking for team players who share our values :

• Impact : have meaningful goals that allow us to improve as a team.
• User Centric : truly understanding the users and creating meaningful experiences.
• People Care : understanding each other’s motivation, aspirations, and needs.
• Be your true self : embrace diversity and inclusiveness.
• Growth Mindset : becoming better every day.

We are looking for a candidate to join our Corporate IT team in Barcelona.

We continuously add value by improving existing processes and have regular team meetings to analyze the work that has been done to find possible bottlenecks, inefficiencies and improvements. The role covers two fundamental axes :

• Automation and integrations.
• Ensure a smooth onboarding and offboarding.

What we will do together :

• Work in a hybrid environment using both Agile and ITIL (non-strict) methodologies.
• Freely explore and experiment with new technologies that would add value.
• Teach, educate and transmit knowledge to the Company members.

How we work :

• We have Team Projects developed in tandem or individually aligned with the Business needs.
• Work autonomously both in time and task management.
• Pair or Team programming while working on scripting and automation.

What you will do :

• Own Issues, Service Request and Projects from start to finish.
• Help and educate company employees.
• Record and track your activity in our ITSM software.
• Keep the inventory and the documentation up to date.
• Autonomously execute housekeeping tasks.
• Comply and improve internal policies and standards.

What we are looking for :

Please keep in mind that, although we would love to meet you, to proceed with your application, a valid working permit for Spain is needed.

Soft Skills :

• Willing / eager to learn, challenge driven.
• Proactive attitude, understanding current environment and proposing enhancements, critical thinking.
• Continuously seek improvement of the IT processes, work.
• Loves” documentation, both in reading and writing.
• Comfortable taking ownership of the entire project lifecycle.
• Knowledge of user lifecycle management.
• Knowledge of Agile methodology.
• Not afraid of rolling up sleeves.

Hard Skills :

• A minimum of three plus (3+) years of related experience in computer hardware, software, and in the set-up, configuration and troubleshooting of computer systems.
• Able to give local and remote support.
• Identity Management (such as : Active Directory, LDAP, OKTA).
• Experience in using ticketing tools.
• Experience of setup and usage of Collaborative Tools such as Office 365, Google Workspace, Slack, Teams, Discord.
• Experience of MacOS, Windows and Linux OSes.
• Experience writing scripts with Bash, Python, Powershell.

What’s a plus but not mandatory :

• Jira Software / Jira Service Management knowledge.
• SOHO(+) Networking knowledge, networking services and experience in troubleshooting.
• ITIL knowledge.
• AWS knowledge.

Some of the things that will help you to perform at your best (aka perks!) :

• Private health insurance to support you to be at your best.
• Online therapy to boost well-being.
• Online English lessons for all levels.
• Ongoing training & learning opportunities.
• Flexible time off. Enjoy public and bank holidays when suits you best!
• 25 working vacation days per year.
• Flexible Compensation Plan (through Cobee) with discounts on transportation, food, and kindergarten expenses.
• Tax Advisor for Spanish Tax Reporting every year.
• Fully Paid Parental Leave and Soft Landing scheme.
• All the equipment you need.

Talent comes in all shapes! That’s why we promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We want to provide and ensure an inclusive experience, so please, let us know if there is anything we can do to support you.

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