Conversational Ai / Product Owner (Hybrid Working Model In Barcelona)

Sopra Steria USA; Sevilla; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading consulting company in Sevilla seeks a Conversational AI Manager. This role involves managing a team, overseeing customer relationships, and driving strategic AI initiatives. Candidates should have a strong management background and at least 5 years of project management experience. Fluency in English is essential; German and Spanish are a plus. This is a full-time permanent position with opportunities for professional growth.

Servicios

23 days of annual leave

Ongoing training

Flexible benefits

Onboarding support

Formación

• Senior to Principal Consultant with management experience.
• Minimum of 5 years' experience as a Project Manager.
• Experience in IT Service Management or IT Project Management.

Responsabilidades

• Lead a team of up to 3 people for service management.
• Drive strategic topics for business growth and revenue planning.
• Coordinate solutions and customer needs.

Conocimientos

Team management

Strategic planning

Customer relationship management

AI technologies

ITIL practices

Descripción del empleo

Company Description

Your career starts now… We are a renowned European leader in consulting, digital services, and software development, with 56,000 employees across nearly 30 countries, including over 4,000 in Spain. We focus on people; their growth and professional development are what make us grow and improve constantly. Passionate about the digital world, we seek the greatest adventures and aim to make your daily work inspiring, fun, and fulfilling. If you want to be part of a Great Place to Work, keep reading!

Job Description

As a Conversational AI Manager, you will manage customer relationships and oversee ITIL-based process management for AI conversational system solutions. You should have extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces. You will analyze the impact of new requirements on existing and future AI services and collaborate with business analysts, developers, project managers, third-party providers, and senior management to ensure successful AI-driven business services.

Responsibilities / Tasks

1. Lead a team of up to 3 people in managing service priorities, defining quarterly goals, and overseeing delivery.
2. Drive strategic topics such as revenue planning and customer targeting to support business growth.
3. Shape the strategic roadmap for implementing Conversational AI solutions.
4. Participate in defining key service indicators, including costs, quality, capacity, business continuity, and security.
5. Coordinate solutions and customer needs, managing human and technical resources effectively.
6. Implement continuous service improvement initiatives to optimize and meet client expectations.
7. Maintain strong relationships with customers, clients, and suppliers for smooth collaboration.
8. Collaborate with project management and technical teams to ensure high-quality solutions.

Qualifications & Background

Senior to Principal Consultant with experience managing a team of up to 3 people and leading strategic topics. Background as a Management Consultant with a focus on Business & IT (not a developer). Ideally, experience in IT Service Management (e.g., ITIL) and/or IT Project Management. Self-organized, strategic thinker capable of managing priorities and processes. Minimum of 5 years’ experience as a Project Manager. Fluent in English; German and Spanish are a plus.

Additional Information

We offer a full-time permanent contract, 23 days of annual leave, ongoing training, life and accident insurance, flexible benefits, onboarding support, recreational spaces, and a great working environment. You will have opportunities for professional growth and a personalized career development plan. Join us and shape the future together!