The Programme Specialist will report to the Programme Manager and will be responsible for supporting the day-to-day operations of a managed workforce recruitment programme. We are looking for a recruitment professional with excellent knowledge of recruitment processes, stakeholder management experience, and comfort working across the entire recruitment lifecycle. Previous experience in managing third-party vendors, onboarding, and compliance would be highly beneficial for this role.
Responsibilities:
- Manage relationships with local hiring managers and handle their temporary recruitment requests.
- Record and maintain information regarding recruitment agency performance and hiring manager requirements.
- Conduct vacancy qualification meetings with hiring managers, brief third-party suppliers, screen incoming CVs, schedule interviews, and oversee onboarding and contractor management activities.
- Manage local relations with clients and agencies.
- Check, upload, and track invoices and approvals for payment.
- Ensure customer satisfaction and resolve local issues with clients and agencies.
- Monitor the achievement of local service level agreements.
- Provide statistical analysis support and perform other duties as required by the client.
- Provide periodic programme status reports to the Programme Manager.
Qualifications:
- Proficient in Dutch, Italian, and English.
- Vendor Management and Service/Managed Service Provider experience desirable.
- Staffing industry experience preferred but not required.
- Human Resources experience preferred but not required.
- Ability to handle confidential issues effectively.
- Excellent communication skills in writing, verbal, interpersonal, and presentations in English.
- Ability to interact with all levels of management and staff.
- Hands-on experience with Excel and PowerPoint for data analysis and presentation.
- Detail-oriented, critical thinker, and problem solver.
- Good understanding of financial data and invoicing.
- Strong communication and customer service skills, with leadership qualities.
- The ideal candidate will have proven experience in programme expansion and cross-selling within clients.