Content Management Specialist – IT Documentation

Hola Consultores, SL; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Content Management Specialist to enhance and optimize the technical documentation of its IT department. This role is pivotal in centralizing knowledge, ensuring quality, and improving accessibility to internal resources. The ideal candidate will design and maintain documentation structures in Confluence, create and update guides, and collaborate with diverse teams to gather essential information. With a focus on continuous improvement, you will implement best practices and train teams on effective documentation processes. Join this dynamic environment and make a significant impact on organizational knowledge management.

Formación

• Experience in managing technical documentation and structuring content.
• Proficiency in Confluence and IT documentation best practices.

Responsabilidades

• Design and maintain documentation structure in Confluence for clarity.
• Create and update technical documentation and guides in English.
• Train teams on Confluence usage and documentation processes.

Conocimientos

Technical Documentation Management

Content Structuring

Writing Skills

Attention to Detail

Collaboration

Continuous Improvement

Basic Knowledge of ITIL

Basic Knowledge of DevOps

Educación

Advanced English Level (C1 or higher)

Herramientas

Confluence

Jira

Slack

Descripción del empleo

We are looking for a Content Management Specialist to manage, structure, and optimize the technical documentation of the IT department using Confluence.

This role will be responsible for centralizing team knowledge, ensuring information quality and updates, and improving accessibility to internal resources.

All documentation must be in English to ensure its global use within the organization.

Responsibilities

• Design and maintain the structure of documentation in Confluence, ensuring clear and accessible organization.
• Create, edit, and update technical documentation, guides, processes, and IT best practices in English.
• Collaborate with technical and business teams to gather accurate and detailed information.
• Implement documentation standards and best practices to ensure consistency and quality of content.
• Manage permissions and access in Confluence to ensure information security and privacy.
• Train teams on the proper use of Confluence and documentation processes.
• Monitor documentation usage and collect feedback for continuous improvements.

Requirements

• Experience in technical documentation management and knowledge in content structuring.
• Proficiency in Confluence and best documentation practices in IT environments.
• Advanced English level (C1 or higher), both written and read.
• Strong writing skills for clear and concise technical documentation in English.
• Basic knowledge of methodologies and collaborative tools (Jira, Slack, etc.).
• Ability to work with multidisciplinary teams and manage multiple information sources.
• Attention to detail and focus on continuous improvement.
• Desirable: Experience in infrastructure documentation, software development, or technical support.
• Basic knowledge of ITIL, DevOps, or knowledge management.
• Experience in documentation automation or integration with other tools.