Contact Center Agent - Portuguese

buscojobs España; Lugo; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking Portuguese Client Operations Executives for their Customer Relationship Center. The role involves supporting clients to enhance satisfaction, focusing on effective communication and timely issue resolution. Candidates must be fluent in Portuguese and English and possess strong negotiation and time management skills.

Servicios

Permanent Contract

Full time employment

Additional Benefits

Formación

• Fluency in English and Portuguese (written and spoken).
• Excellent time management skills.
• Ability to work under pressure.

Responsabilidades

• Attend clients' queries through phone calls and emails.
• Resolve clients' requests, issues, and complaints promptly.
• Promote goodwill and maintain good client relationships.

Conocimientos

Communication

Negotiation

Time Management

Client Relationship

Descripción del empleo

We are looking for Portuguese Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.

RESPONSIBILITIES :

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS :

• Fluency in English and Portuguese - written and spoken
• Any additional language would be an advantage
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Offer :

• Permanent Contract
• Full time employment
• Additional Benefits.