Contact Center Agent - Greek

buscojobs España; Lugo; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

A leading company is seeking Greek Client Operations Executives to support clients through a dedicated Customer Relationship Center. The role involves resolving queries, ensuring client satisfaction, and promoting goodwill while working in a dynamic team environment. Fluency in Greek and English is essential, along with strong communication and negotiation skills. This full-time position offers a permanent contract with additional benefits.

Servicios

Permanent Contract

Full time employment

Additional Benefits

Formación

• Fluency in English and Greek - written and spoken.
• Excellent time management skills.
• Strong communication and negotiation skills.

Responsabilidades

• Attend clients' queries through phone calls and emails.
• Ensure that all clients' requests and complaints are resolved promptly.
• Promote goodwill and maintain good client relationships.

Conocimientos

Fluency in English

Fluency in Greek

Communication Skills

Negotiation Skills

Time Management

Descripción del empleo

We are looking for Greek Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.

RESPONSIBILITIES :

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS :

• Fluency in English and Greek - written and spoken
• Any additional language would be an advantage
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Offer : Permanent Contract

Full time employment

Additional Benefits.

Contact Center Agent • Lugo, Galicia, SPAIN