CONTABLE SENIOR

La Opinión de Murcia; Valencia; Híbrido; EUR 31.000 - 33.000; Jornada completa

Descripción de la vacante

Lyra Spain is seeking a Senior Psychologist to provide professional counselling support to employees via telephonically and Live Chat. This role involves working in a hybrid environment and compliance with clinical protocols. Ideal candidates will hold a BA in Psychology and have experience in telephonic counselling, fluent in both English and Spanish.

Formación

• Minimum of a BA in Psychology and 2 years of MA.
• Two or more years of experience in counselling is desirable.
• Fluency in English and Spanish is required.

Responsabilidades

• Provide the first point of contact for employees accessing Lyra Spain.
• Accurately capture information pertinent to clinical case management.
• Adhere to clinical protocols and procedures.

Conocimientos

Solution Focused Therapy

Telephonic counselling

Live Chat counselling

Client service orientation

Time management

Ability to work under pressure

Educación

BA in Psychology

MA in Psychology

Descripción del empleo

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Spain is recruiting a Senior Psychologist to provide high quality and professional counselling and information support service to employees of client companies telephonically, through Live Chat, and structured counselling.

This is a full-time position and the job holder will be hybrid, working from home and having onsite days at Lyra Spain in Madrid. This is a shift position based in a call centre environment, which includes working evening or weekend shifts.

Key Responsibilities

• Provide the first point of contact for employees accessing Lyra Spain.
• Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with Lyra Spain.
• Accurately capture all information on the database pertinent to the clinical management of the case.
• Adhere to all clinical protocols and procedures as laid out by Lyra Health.
• Adhere to the operational standards as set out by Lyra Health.
• Provide counselling within a short-term sessional model.

Secondary Responsibilities

• Keep abreast of developments within client organisations and changes to service offerings.
• Attend all relevant meetings, training, and staff support groups.
• Attend regular and scheduled counselling supervision with the external counselling supervisor.
• The Clinician will be required to take on any other relevant work-related duties as required by the Clinical Lead.
• This job specification is not exhaustive and will be reviewed as the role develops.

Qualifications

• Minimum of a BA in Psychology and 2 years of MA.
• Two or more years of experience in counselling is desirable.
• Postgraduate training for Expert Psychologists in Counselling would be an advantage.
• Fluency in English and Spanish - Candidate must be able to undertake therapy in both languages.

About You

• Ideally, you will have experience working for an EAP.
• Experience in providing telephonic and Live Chat counselling is desirable.
• Strong knowledge about and skilled in providing Solution Focused Therapy to clients.
• Computer literate with the ability to type fast.
• Ability to effectively merge Clinical and EAP focus.
• Client service orientation.
• Articulate with a good telephone manner and ability to provide telephonic therapy.
• Good time management ability.
• Ability to work within a team.
• Ability to work well under pressure.
• Ability to function within a structured call centre environment.
• Business and commercial awareness.

31,000 - €33,000 a year

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.

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