Consumer Care Agent (German Native), Engagement Specialist

Findasense; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player in Customer Experience is seeking a dedicated individual to coordinate and manage customer care across digital channels. This role involves engaging with customers through email and phone, ensuring their satisfaction while producing insightful reports on performance. Join a collaborative team that values self-management and transparency, where your contributions will foster long-lasting relationships and enhance customer engagement. If you are a sociable, detail-oriented person with a passion for customer service and are fluent in German and English, this opportunity is perfect for you.

Formación

• Experience in customer service with a focus on engagement and satisfaction.
• Ability to produce reports on customer care performance.

Responsabilidades

• Manage customer care channels via email and phone, resolving queries.
• Participate in team meetings to report on project status and content creation.

Conocimientos

Customer Service Orientation

Organizational Skills

Attention to Detail

Sociability

Bilingual in German and English

Spanish (Nice to Have)

Descripción del empleo

This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.

What will you do?

• The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Customer Care performance.

Who you are?

• Customer service oriented, organised and attentive to detail.
• Sociable person who enjoys customer service and generating good engagement with everybody.
• You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
• Nice to Have: Spanish or some other language (we speak English so don't worry if you don't speak Spanish).
• Availability to work full time.
• You must be located in Spain.

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.