Consumer Care Agent - English Speaker (UK Market) Part-Time (16hrs)

CPM; Barcelona; Híbrido; EUR 9.000; A tiempo parcial

Descripción de la vacante

A leading consumer care company in Barcelona is seeking a Consumer Care Specialist to deliver exceptional support to consumers via phone, email, and chat. The ideal candidate is fluent in English, passionate about helping others, and tech-savvy. This hybrid position offers part-time hours with competitive salary and extensive benefits including training and employee perks.

Servicios

Discounted Private Health Insurance

Referral Program

Access to LinkedIn training courses

Employee Benefits Club

Formación

• High fluency in English, both written and spoken.
• Strong soft skills with emotional intelligence and empathy.
• Love for helping people and solving problems.

Responsabilidades

• Deliver exceptional consumer support over phone, email & chat.
• Troubleshoot product issues and offer guidance.
• Coordinate repair interventions and spare part dispatches.

Conocimientos

Fluent English (C2)

Emotional intelligence

Customer-First Mindset

Tech-Savvy

Organised & Motivated

Herramientas

MS Office

Descripción del empleo

Overview

Our client is a family-owned company and has been at the forefront of home care innovation since 1876. They craft premium cleaning products that exceed your standards of cleanliness while still leaving you lots of time to enjoy your home, its wonderful occupants and their myriad messes. Their products include vacuums, spin mops & steam cleaners. Our Consumer Care team plays a central role in delivering a high-end service experience after the sale. We support consumers with everything from product guidance and usage tips to troubleshooting issues, coordinating repairs, and dispatching spare parts. If you enjoy solving problems and helping people, this is where you can truly make an impact.

Responsibilities

• Deliver exceptional consumer support over phone, email & chat with a solution-oriented mindset.
• Troubleshoot product issues and offer clear, concise guidance to consumers.
• Determine when repair interventions or spare part dispatches are required and coordinate accordingly.
• Accurately collect and validate consumer and product information (model, serial number, purchase date, etc.).
• Manage and document all cases efficiently in CMR systems, following internal processes.

Qualifications

• Fluent English: You have a high and fluent English level (C2), both written and spoken.
• Strong soft skills, with emotional intelligence, empathy, and active listening at the core.
• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

Benefits

• Starting date: September 2025.
• Salary: 8.076€ gross per year.
• Working hours: Part Time (16 hours per week).
• Schedule: 2 days per week Mondays & Saturdays from 10 am to 7 pm
• 1 week of full-time training from 10 am to 7 pm (office-based).
• 24 holiday days per year (pro‑rata).
• Work Model: Hybrid / 2 days a month from the office
• Location: Barcelona, Spain.

Additional Benefits

• Employee Assistance Program- Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club -a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.