Consultor Sap Po, 100% En Remoto Solo Quedan 24h

Outdoor Adept; Comunidad Valenciana; A distancia; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Director of Residences to spearhead the preopening of a luxurious residential project in Madrid. This pivotal role involves overseeing all operational aspects, ensuring compliance with management agreements, and enhancing service delivery. The ideal candidate will have extensive experience in luxury community or hotel management, coupled with exceptional communication and organizational skills. If you are passionate about excellence and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact in a prestigious setting, surrounded by a team dedicated to providing unparalleled service to residents.

Formación

• 5+ years of experience in luxury community or hotel management.
• Fluency in Spanish and excellent communication skills required.

Responsabilidades

• Lead pre-opening and post-opening operations of luxury residences.
• Manage staff, budgets, and ensure compliance with service standards.
• Coordinate with various departments to deliver superior services.

Conocimientos

Luxury Community Management

Hotel Management

Communication Skills

Organizational Skills

Leadership Skills

Educación

BA or BS degree

Descripción del empleo

We are looking for a Director of Residences to lead the preopening of the Mandarin Oriental Residences in Madrid opening in summer 2025. Set in the Spanish capital, in the heart of the prestigious Salamanca neighbourhood, Mandarin Oriental Residences, Madrid offers the ultimate city address. Featuring 38 spacious units and an exquisite penthouse, residents will enjoy a luxurious way of life with exquisite interiors, an indoor swimming pool, fitness and wellness centre, and lounge, along with acclaimed Mandarin Oriental service.

The Director, Residential Operations is primarily responsible for the overall Residences operations and management of all pre and post-opening operations activities, including the continual enhancement and improvement of operations.

The Director of Residences will ensure compliance with, and completion of, all MOHG’s obligations relative to the applicable Residences Management Agreement, including management services reasonably required for the administration of the Condominium, its operation, and potentially other legal entities. They will also be the point person for managing all aspects of the Residences Association in accordance with local regulations. The Director of Residences will interface with Residence owners and the Mandarin Oriental, Madrid support team on residential matters, directly supervising all dedicated Residences staff, managing relationships with unit owners, and ensuring the provision of superior service levels for all amenities and services offered. They may also work directly with MOHG functional specialists, including legal, finance, and operations, providing contract, budget, and pre-opening expertise as it relates to their specific project.

Governance of The Residences will eventually be undertaken through an Association elected by Residences owners. Day-to-day management of The Residences will be led by an on-site executive team who will oversee property operations, management activities, and the delivery of services to the residents.

Responsibilities :

• Pre Opening :
• Formulation and implementation of strategy related to the Residences
• Formulation and implementation of policies, procedures, and pricing for delivery of services to the residence owners
• Creation of a comprehensive list of services and amenities available to unit owners – ensuring complete alignment with hotel service departments
• Primary liaison between Residence Board of Directors, hotel management, and MOHG
• Manage projects and any other reasonable duties as required by hotel management
• Complete understanding of project condominium Scheme documents, including any other relevant documents such as Property Management Agreement, CC&Rs (Covenants, Conditions and Restrictions), Master Deed or Declaration of Trust, By-Laws, and Residences Management Agreement, among others, as applicable for the jurisdiction
• Hiring, training, and management of all dedicated Residences staff, including appropriate compensation and benefit packages for Residence employees
• The establishment of the pre-opening budget covering residences, including staff planning, service contracts, and other expenses as may be required
• Create a platform for communicating key property information to Residence Owners and Board of Directors
• Post Opening :
• Ensure that all required reports and data are submitted on time to the relevant corporate and Association
• Ensure total compliance with standards of operation and service standards at all times throughout the division
• Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are maintained
• Ensure that staffing is maintained at an appropriate level to match business demand.
• Participate in all regular and ad hoc operational meetings as required
• Review all owner comments and complaints, taking corrective action and formulating solutions to prevent dissatisfaction from recurring
• Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping, and engineering to deliver superior basic and à la carte services
• Coordinating architectural reviews for renovations and alterations, ensuring compliance with all local building codes
• Administrative matters such as holding annual board meetings and annual residence owner meetings, supporting documentation, and other matters related to unit owner transfers of ownership, managing official correspondence, maintenance of corporate records, and procurement of fidelity bonds or similar insurance requirements.

What are we looking for?

• BA or BS degree or equivalent educational experience
• 5 years of relevant experience in luxury community management or luxury hotel management. Prior hotel or residential opening experience would be an advantage.
• In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement, the incumbent would work to obtain such a license
• Excellent communication skills in all aspects : verbal, written, and non-verbal. Fluency in Spanish is required.
• Quality driven with a passion for excellence
• Must possess excellent organisational and administrative skills, interpersonal skills, and leadership skills