Oracle CS4I (customer solution for industry) Food and Beverage delivers a wide range of software, hardware, and related services—along with a rapidly growing portfolio of cloud solutions—to enable our customers in the Food and Beverage industry, to provide superior service and experience to their guests anywhere. The Implementation Director - Food and Beverage Global Business Unit Consulting is responsible for managing a team of Implementation Consultants andv Consulting Implementation Managers, ensuring quality work at customer sites. She / he has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products, monitors Implementation Consultants and / or Consulting Implementation Managers’ performance on projects and serves as project advisor for complex engagements.
- Manages Oracle POS implementationprojects for clients in the CS4I Food and Beverage industry with technical and resource oversight
- Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
- Effectively consults with management of customer organizations
- Acts as the point of contact for customers and internal resources including escalations on projects
- Typically leads managers for a territory / region
- Participates as a team member in strategic and tactical planning for the division
- Develops and executes strategic regional plans with guidance from the SeniorDirector
- Responsible for coaching, performance management, and career development of staff and driving them towards project success
- Participates in the recruiting process and provides hiring recommendations to senior management
- Demonstrates multiple business processes expertise within one product family
- Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements
- Ensures customers successfully migrate to theOracle POS with an effective transition to support upon project closure
- Oversees the scope during the course of the project and collaboratively adjusts scope where necessary ensuring adherence to established processes and procedures
- Reviews project financials consistently at various levels; manages data quality and accuracy in financial reporting
- Manages and reviews all travel requirements and expenses, ensuring alignment to project budgets
- Assists with technical insight on sales estimations as well as enablement based on customer needs
- Monitors and manages project deliverables are executed within budget and as per approved project plan, policies and defined procedures
- Anticipates and effectively manages risks; aligns decisions to Oracle’s risk profile
- Provides direction and support to the implementation team and managers to review deliverables
Job Requirements
- Manages accounts for the CS4I Food and Beverage Global Industry Unit
- Ability to manage major or large scale and complex system projects through all phases of the project life cycle
- Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
- Experience in Delivery Methodology with an IT background is preferred
- Proven business acumen; strategic thinking, analytical and problem solving skills
- Experienced in managing the managers who are responsible for project and customer success and driving towards standards, policies and procedures
- Effective written and verbal communication skills as well as strong quantitative, analytical, and conflict resolution ability
- Product or technical expertise relevant to area of focus
- Effectively consults with management of customer organizations and proven strong relationship management skills
- Ability to relate to customers and understand their needs and ability to build rapport with team members
- Proven ability to deliver results in an environment where resources are shared across multiple teams
Qualifications
- Four year degree preferred
- 8+ years of experience relevant to this position
- Food and Beverage industry experience in a supervisor capacity is desired
- Must be able travel up to 25%or more
- Highly organized with excellent time management
- Deadline driven, results oriented
- Able to prioritize multiple requests and action accordingly
Job Requirements
- Manages accounts for the CS4I Food and Beverage Global Industry Unit
- Ability to manage major or large scale and complex system projects through all phases of the project life cycle
- Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
- Proven business acumen; strategic thinking, analytical and problem solving skills
- Experienced in managing the managers who are responsible for project and customer success and driving towards standards, policies and procedures
- Effective written and verbal communication skills as well as strong quantitative, analytical, and conflict resolution ability
- Product or technical expertise relevant to area of focus
- Effectively consults with management of customer organizations and proven strong relationship management skills
- Ability to relate to customers and understand their needs and ability to build rapport with team members
- Proven ability to deliver results in an environment where resources are shared across multiple teams
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