Consultant, Business Operations

Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information.

Function : Chief Operations Office (COO)

Report to : Head, Analytics & Management Information

Role Purpose :

Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs / Recommendations for Improvement in Business Processes and Customer Experience.

Key Accountabilities :

• Recommend Process / System changes based on Data Analytics.
• Communicate with Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.
• Provide Data Insight for different projects to enable right decision making.
• Deliver Customer-specific reports and analysis for Ops SMT review meeting with Customer.
• Automate daily reporting requirements through BO and deliver on time with quality.
• Increase proportion of tickets raised through Colt Online.
• Deliver Customer Segmentation within Network Operations.

Skills & Experience :

• Individual Contributor (preferred) with expertise and hands-on experience in Data Science (AI / ML / Predictive Analysis / Gen AI), Python, SQL.
• Experience with Scikit-learn, Keras, TensorFlow, or PyTorch.
• Excellent knowledge of SQL (complex queries).
• Excellent knowledge of Qlik Sense / Power BI.
• Good knowledge of VBA / VBS coding.
• Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts, etc.).
• High Level of Aptitude / Logical Thinking.
• Ability to find automation opportunities.

Education :

A bachelor’s or master’s degree in a quantitative or relevant field.