Concierge Services Manager

ASMALLWORLD; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

ASMALLWORLD, une communauté de voyage de luxe, recherche un Concierge Services Manager pour offrir des services de conciergerie exceptionnels à ses membres. Ce poste à distance implique la gestion des réservations et la recherche d'expériences uniques pour une clientèle haut de gamme, tout en fournissant un soutien dans un environnement dynamique et entrepreneurial.

Servicios

Accès à des lieux exclusifs

Avantages en matière de voyage au sein d'ASMALLWORLD

Flexibilité et autonomie dans le travail

Formación

• Antécédents en relations clients, voyage de luxe ou gestion des styles de vie.
• Capacité à servir des individus de haute valeur nette et à répondre à leurs attentes.
• Compétences en communication, organisation et résolution de problèmes exceptionnelles.

Responsabilidades

• Offrir des expériences de conciergerie de haute qualité pour les membres.
• Explorer, organiser et confirmer des réservations pour des événements et des expériences sur mesure.
• Gérer les demandes des membres et les mises à jour via un système CRM.

Conocimientos

Communication

Organisation

Résolution de problèmes

Gestion du temps

Service client

Educación

Expérience en hospitalité ou gestion de services de luxe

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

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100% workload, fully remote

ASMALLWORLD is a comprehensive online destination for the modern luxury traveller. The company's website and app are a hub offering travel inspiration, intuitive networking, and incredible travel bookings all in one place.

100% workload, fully remote

ASMALLWORLD is a comprehensive online destination for the modern luxury traveller. The company's website and app are a hub offering travel inspiration, intuitive networking, and incredible travel bookings all in one place.

The World's Finest Clubs is part of ASMALLWORLD, a leading luxury travel and lifestyle community focused on experiences, connection, and access.

Our concierge services offer bespoke, high-end hospitality, nightlife, and lifestyle experiences. Members benefit from personalized support, exclusive venue access, tailored recommendations, and curated experiences to elevate their social and travel moments. We are committed to excellence, discretion, and personalization, helping members unlock the finest hospitality experiences worldwide.

We are seeking an ambitious, experienced, and service-oriented Concierge Services Manager to oversee and enhance our concierge offerings. This role focuses on delivering exceptional experiences and supporting service growth. The ideal candidate has a background in luxury client services, guest relations, or hospitality, and performs well under pressure with energy, independence, and professionalism.

This is a fully remote role under a consulting contract, with occasional travel to Switzerland or partner venues.

Main Responsibilities

• Deliver high-touch, exceptional concierge experiences for members
• Research, organize, and confirm bookings for restaurants, clubs, events, and bespoke experiences
• Provide curated, high-quality recommendations exceeding member expectations
• Manage member requests and updates via CRM system
• Coordinate daily concierge operations to ensure service excellence
• Build and maintain relationships with venues, agencies, and partners
• Onboard new partners aligned with our standards
• Communicate professionally with members and partners
• Identify opportunities to improve and expand the concierge service
• Prepare reports using Salesforce and Microsoft Office to monitor needs and inform improvements
• Collaborate with internal teams to develop value-added initiatives

Requirements

• Background in hospitality, guest relations, luxury travel, or lifestyle management
• Experience in concierge or lifestyle management preferred
• Ability to serve high-net-worth individuals and meet their expectations
• Excellent communication, organization, and problem-solving skills
• Calm, proactive, and solution-oriented under pressure
• Knowledge of global travel, fine dining, nightlife, and luxury trends
• Digital skills including CRM systems (preferably Salesforce), Microsoft Office, databases
• Energetic, self-motivated, eager to grow professionally
• Fluent English, spoken and written
• Impactful role in a dynamic small company
• Entrepreneurial environment with flat hierarchies
• Remote work with flexibility and autonomy
• Access to exclusive venues and global lifestyle trends
• Opportunity to craft exceptional experiences for a high-profile clientele
• Company privileges and travel benefits within ASMALLWORLD

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