Concierge

Additional Information

Job Number: 25038848

Job Category: Rooms & Guest Services Operations

Location: W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

About The Property

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 162 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Beach Club showcasing the finest local flavors and SEU Pizza @STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away Spa, the FIT fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever service ensures that every request is met with seamless efficiency.

About The Brand

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Responsibilities

POSITION SUMMARY

1. Respond to guest requests for special arrangements or services (e.g., transportation, reservations…) by making arrangements or identifying appropriate providers.
2. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
3. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
4. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
5. Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
6. Review shift logs/daily memo books and document pertinent information in logbooks.
7. Monitor club lounge for seating availability, service, safety, and well-being of guests.
8. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Technical Knowledge

1. Extensive knowledge of specific tourist, gastronomic knowledge in the island, and person locally connected.
2. Fluent in English & Spanish; valuable other languages.
3. Knowledge of the hotel procedures regarding hygiene, health, fire and safety.
4. Competencies: Flexible, Initiative, Service oriented, Stress resistant, Quality oriented, Network oriented, Trend oriented, Solution oriented, Good organizational skills, Team player, Good communication and social skills.

PROFILE

You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.

If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!

Requirements

1. 2 years experience in Guest Service/Concierge department, valuable 5* experience.
2. Fluent in Spanish and English.
3. Spanish work permit holder.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.