Concierge

The Ritz-Carlton; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Guest Service Agent to enhance the experience of their guests. In this role, you will respond to various guest requests, ensuring their needs are met with professionalism and care. You'll be responsible for coordinating special arrangements, answering inquiries, and monitoring the lounge area for guest satisfaction and safety. This is a fantastic opportunity to join a prestigious hospitality brand where your contributions will directly impact guest experiences and satisfaction. If you are passionate about service and thrive in a dynamic environment, this role is perfect for you.

Formación

• Strong guest service skills with a focus on guest satisfaction.
• Ability to handle special requests and resolve issues promptly.

Responsabilidades

• Respond to guest requests and make necessary arrangements.
• Monitor club lounge for service and safety of guests.

Conocimientos

Guest Service

Communication Skills

Problem Solving

Educación

High School Diploma

Descripción del empleo

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to