Compliance & Remediation Associate (RCA & Audit)

N26; Madrid; Presencial; EUR 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal development budget

Work from home budget

Discounts for fitness and wellness

Language apps

Public transportation

Descripción de la vacante

N26 is seeking a Compliance & Prevention Associate to join the Complaints Management & Prevention team in Madrid. The role focuses on executing remediation tasks, performing RCA, and ensuring compliance checks across markets, with emphasis on Germany.

You will draft controlling documents, maintain procedures, and support audits by assembling evidence packages. English and German fluency are required to collaborate across teams.

Formación

• 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space.
• Fluency in German required for communications with local regulators and teams.
• Experience with regulatory frameworks such as BaFin MaBeschwer, PSD2 and MaComp is expected.

Responsabilidades

• Execute regulatory remediation deliverables and monitor progress across markets.
• Draft and update Written Orders (SfOs), Work Instructions, and process maps to resolve regulatory actions.
• Perform deep-dive RCA across complaints to identify root causes of issues.
• Collect, verify, structure and archive ToD and ToE evidence for audits.
• Verify QA of complaint outputs, including SLA calculations, delay triggers and conflicts of interest checks.

Conocimientos

Regulatory compliance

Root cause analysis

Data analysis

Case management

English proficiency

German proficiency

Herramientas

Case management system

Descripción del empleo

N26 is seeking a Compliance & Prevention Associate to join the Complaints Management & Prevention team in Madrid. The role focuses on executing remediation tasks, performing RCA, and ensuring compliance checks across markets, with emphasis on Germany.

You will draft controlling documents, maintain procedures, and support audits by assembling evidence packages. English and German fluency are required to collaborate across teams.