German Banking Claims & Compliance Specialist

EngineersOfAI; Madrid; Hybrid; EUR 40,000 - 68,000; Full time

Benefits offered by this job

Personal development budget

Work from home budget

Fitness & wellness discounts

Language apps access

Public transportation benefit

Premium N26 account subscription

Job summary

N26 is seeking a Specialist for the German market within its Banking Operations group. You will learn fundamental concepts and procedures, handling customer inquiries and legal requests while collaborating with internal stakeholders to ensure efficient case management.

Ideal candidates have a background in finance or law, strong organizational skills, and a data-driven mindset. Fluency in German and English is required, with a collaborative, customer-focused approach across cross-functional

Qualifications

• Initial experience or strong interest in banking operations, legal, or regulatory topics.
• Structured working style with excellent organizational skills and the ability to learn best practices.
• Completed bank apprenticeship or a university degree in Finance, Economics, Business Management, Mathematics, law, or related field.
• Detail-oriented with the ability to see the big picture and manage operational requests.
• Data analytics mindset to understand data and prioritise decisions; SQL experience is a plus.
• Fluent German and English (written and spoken) are required; other European languages are a bonus.

Responsibilities

• Execute business processes on behalf of customers, handling enquiries and orders.
• Support activities within Banking Operations including regulatory requirements and risk controls.
• Collaborate with internal stakeholders and other teams to improve service quality.
• Assist in handling communications with external partners and provide daily support.
• Maintain up-to-date internal documentation to stay compliant and minimise audit risk.
• Handle insolvency and edge cases, understanding legal implications and compliance.
• Improve processes with a customer focus and support incident analysis for operations.
• Provide feedback to teams to streamline processes and standardise workflows.

Skills

German language

English language

Data analytics mindset

SQL knowledge

Education

Bank apprenticeship

Finance/Economics/Business/Math/Law degree

Job description

N26 is seeking a Specialist for the German market within its Banking Operations group. You will learn fundamental concepts and procedures, handling customer inquiries and legal requests while collaborating with internal stakeholders to ensure efficient case management.

Ideal candidates have a background in finance or law, strong organizational skills, and a data-driven mindset. Fluency in German and English is required, with a collaborative, customer-focused approach across cross-functional