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Emovis recherche un Technical Operations & Maintenance Service Manager pour superviser les services opérationnels en Europe. Le candidat idéal aura au moins 5 ans d'expérience, avec une expertise en gestion de contrats O&M, compétences techniques solides et aptitude à gérer des relations clients multiples. Le rôle implique une coordination efficace entre les équipes techniques et non techniques, tout en maintenant les budgets et la performance des services.
AMS / Emovis operates and maintains several electronic toll collection (ETC) free-flow systems across Europe. These systems typically include roadside systems for vehicle detection, identification and classification, and back-office systems to process traffic data and make it available to connected systems for toll charging and enforcement. Our systems operate in real-time, 24x7 with high availability and are subject to strict performance measures to ensure compliance with the toll scheme business rules and maximum toll revenue collection. Our clients are government authorities with responsibility for transport infrastructure and tolling. Our operations and maintenance (O&M) contracts are typically for 5-10 years, during which time the O&M services that we provide include ensuring that the systems are fully available, regularly maintained and evolve to meet developing technical and business needs. The O&M services also include calculating and reporting system performance to our clients, working with them to develop new features and enhancements as well as invoicing for the O&M services
JOB PURPOSE :
We are seeking a Technical Operations & Maintenance Service Manager to join our European operations team to manage these O&M services on behalf of several clients. Ultimately, the successful candidate will be responsible for ensuring full compliance with each client’s specific O&M service contractual requirements. The role involves understanding contractual O&M requirements, developing O&M strategies to meet these needs, coordination of internal and external resources to provide the required services and reporting to and liaising with clients and the Emovis management team. Proactive maintenance prevents faults from arising and reactive maintenance is required when faults arise in an unexpected way. In this role you will coordinate and manage these maintenance activities, managing both internal resources (eg monitoring and maintenance teams) and external subcontractors (eg for on-site roadside maintenance).
MAIN ACTIVITIES : PROVIDE O&M SERVICE
MANAGE RELATIONSHIP WITH CLIENT
MANAGE O&M SERVICE COSTS VS BUDGET
REQUIRED SKILLS :
At least 5-years’ experience in a similar role.
English required. French is desired.