Complaints Specialist

Grifols; Parets del Vallès; Híbrido; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Occasionally remote

Permanent contract

Descripción de la vacante

Grifols, a global healthcare company, seeks a Specialist to manage complaints for immunohematology products and oversee post-market surveillance in the Diagnostic Business Unit. You will analyze issues, assess risks, and coordinate with Health Authorities to ensure compliance and safety in a dynamic environment.

The role emphasizes quality procedures development, complaint trending, and regulatory reporting, with a flexible schedule and opportunity for occasional remote work in Parets del

Formación

• Bachelor's Degree in Engineering (Industrial, Organizational).
• 2 years of experience in Complaints, Quality Assurance or Regulatory Affairs within pharmaceutical industry and/or medical devices.
• English level is C1 and excellent communication and analytical precision.

Responsabilidades

• Manage complaints related to Software and Hardware as part of immunohematology products.
• Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and auditing registered cases.
• Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Actions/Notices.
• Participate in development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
• Create post-market surveillance plans and reports according to applicable regulations.

Conocimientos

Data automation

AI tools

Analytical skills

Teamwork

Educación

Bachelor's degree in Engineering (Industrial, Organizational)

Descripción del empleo

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.

What Your Responsibilities Will Be

• Manage complaints related with Software and Hardware, as part of immunohematology products.
• Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and auditing registered cases.
• Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
• Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
• Create post-market surveillance plans and reports according to applicable regulations.

Who You Are

• Bachelor's Degree in Engineering (Industrial, Organizational).
• 2 years of experience in Complaints, Quality Assurance or Regulatory Affairs within pharmaceutical industry and/or medical devices.
• Experience in data automation and Artificial Intelligence tools is a plus.
• English level is C1.
• Excellent communication skills.
• Analytical and precision skills.
• Ability to work in a team.

What We Offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Flexible schedule

Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).

Benefits Package

Contract of Employment: Permanent

Flexibility for U Program: Occasionally remote

Location: Parets del Vallès

www.grifols.com

Location: SPAIN : España : Parets del Valles:[[cust_building]]

Learn more about Grifols