Complaints Management Technician

JR Spain; España; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa multinacional en España busca un Técnico de Gestión de Quejas para su Departamento de Calidad. El candidato ideal tendrá un título universitario y experiencia en atención al cliente, además de un nivel de inglés C1 o superior. Se ofrecerá un entorno de trabajo en equipo, formación continua y beneficios sociales como seguros y descuentos en productos. Únete a nosotros y contribuye a un mundo limpio y saludable.

Servicios

Horario flexible

Beneficios sociales

Formación continua

Formación

• Experiencia en roles de atención al cliente.
• Inglés nivel C1 o superior.
• Dominio de herramientas de oficina.

Responsabilidades

• Recibir y registrar quejas.
• Investigar incidentes de calidad y analizar causas.
• Gestionar análisis y pruebas.
• Preparar informes y respuestas a clientes.
• Implementar acciones correctivas.
• Gestionar quejas de manera integral.
• Proporcionar asistencia técnica a los clientes.

Conocimientos

Habilidades de comunicación

Resolución de problemas

Análisis

Educación

Título universitario

Descripción del empleo

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Job Reference:

413414808246183526432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Are you looking for a challenging project in a multinational environment where you can develop personally and professionally?

This is your opportunity! We are looking for a Complaints Management Technician in our Quality Department.

Your responsibilities will include:

• Receiving and registering complaints.
• Investigating quality incidents and analyzing causes.
• Managing analyses and tests.
• Preparing reports and responses to customers.
• Implementing corrective actions.
• Managing complaints comprehensively.
• Providing technical assistance to customers.

What we offer:

• Teamwork environment.
• Continuous training with annual plans.
• Learning from highly qualified professionals.
• Flexible working hours and annual holidays.
• Social benefits including subsidized cafeteria, private health insurance, life insurance, and monthly product packages.

About us:

At Persán, our mission is to bring our products worldwide for a clean and healthy world.

We are a multinational with the spirit of a family company, combining international presence with agility and flexibility in decision-making.

Our goal is to be the simplest sustainable multinational globally, driven by our strategic pillars: People, Technology, R&D, and Sustainability.

We pride ourselves on our human team, commitment to innovation, and sustainable practices.

Join us and be part of the true Butterfly Effect!

Minimum qualifications:

• University Degree.
• Experience in customer service roles.
• English proficiency at C1 level or higher.
• Proficiency in office tools.
• Good social and communication skills.
• Analytical and problem-solving skills.