Complaints Management Technician

JR Spain; Sevilla; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa multinacional busca un Técnico de Gestión de Quejas para su Departamento de Calidad en Sevilla. Este rol incluye la recepción y registro de quejas, la investigación de incidentes y la implementación de acciones correctivas. Se requiere título universitario, experiencia en atención al cliente y dominio del inglés. La empresa ofrece desarrollo profesional, formación continua y beneficios sociales como seguro privado y horario flexible.

Servicios

Seguro médico privado

Cafetería subvencionada

Paquete mensual de productos

Formación continua

Formación

• Título universitario necesario.
• Experiencia en atención al cliente.
• Inglés mínimo C1.

Responsabilidades

• Recepción y registro de quejas.
• Investigación de incidentes de calidad.
• Gestión de análisis y pruebas.

Conocimientos

Comunicación

Resolución de problemas

Trabajo en equipo

Educación

Título universitario

Descripción del empleo

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Job Reference:

104171919638108569632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Are you looking for a challenging project in a multinational environment where you can develop personally and professionally?

This is your opportunity! We are looking for a Complaints Management Technician in our Quality Department.

Key Responsibilities:

• Receipt and registration of complaints
• Investigation of quality incidents and cause analysis
• Management of analyses and tests
• Preparation of reports and responses to customers
• Implementation of corrective actions
• Integral management of complaints
• Technical assistance to customers

What do we offer you?

• Professional development and teamwork
• Continuous training with annual plans
• Highly qualified professionals for learning
• Flexible working hours and annual holidays
• Social benefits: subsidised cafeteria, private health insurance, life insurance, monthly product package, among others

Get to know us:

At Persán, our mission is to bring our products anywhere in the world for a clean and healthy world. We are a multinational with a family company DNA, combining international presence with agility and flexibility.

Our goal: to be the simplest sustainable multinational. Our success will be driven by our people, innovation, technology, and sustainability. Join us and be part of the Butterfly Effect!

Minimum Requirements:

• University Degree
• Experience in Customer Service
• English proficiency (minimum C1)
• Proficiency in office tools
• Good social and communication skills
• Analytical and problem-solving skills
• Teamwork and quick learning agility