Community Manager & Consumer Care Specialist. Native French Speaker

Findasense; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa global de experiencia del cliente busca un coordinador proactivo para gestionar la comunicación digital. En este papel, serás responsable de las redes sociales y de los canales de atención al cliente, asegurando la satisfacción del cliente y generando contenido relevante. La cultura de la empresa se basa en la gestión autónoma, la transparencia y la colaboración, lo que te permitirá crear relaciones duraderas. Si te apasiona el servicio al cliente y la creación de contenido, esta es tu oportunidad para unirte a un equipo dinámico y en crecimiento.

Formación

• Experiencia en gestión de redes sociales y atención al cliente.
• Habilidades de comunicación en francés e inglés son esenciales.

Responsabilidades

• Gestionar el calendario mensual de redes sociales y contenido.
• Responder a comentarios y consultas, fortaleciendo el vínculo con consumidores.

Conocimientos

Gestión de redes sociales

Atención al cliente

Comunicación efectiva

Investigación de tendencias

Creación de contenido

Organización

Bilingüe en inglés y francés

Descripción del empleo

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.

What will you do?

1. You will manage the monthly calendar for our client's social networks, being the interlocutor with him to solve any doubts.
2. You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
3. The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
4. You will also promote some of the content on the networks.
5. You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
6. You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
7. You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients.

Who you are?

1. Someone who manages social networks and is up to date with the latest news.
2. A person oriented to help consumers, organized and attentive to detail.
3. Sociable person who enjoys customer service and generating good engagement with everyone.
4. You are a native French speaker and bilingual in English.
5. Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish).
6. Willingness to travel at some point during the year.
7. Availability to work full time.
8. Availability to be hired in Spain.

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.