Community Manager & Consumer Care Specialist. Native French Speaker

Social network you want to login/join with:

Community Manager & Consumer Care Specialist. Native French Speaker, Madrid

Client:

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Views:

Posted:

Expiry Date: 02.06.2025

Job Description:

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.

Requirements

What will you do?

• You will manage the monthly calendar for our client's social networks, being the interlocutor with him to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
• The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
• You will also promote some of the content on the networks.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
• You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients.

Who you are?

• Someone who manages social networks and is up to date with the latest news.
• A person oriented to help consumers, organized and attentive to detail.
• Sociable person who enjoys customer service and generating good engagement with everyone.
• You are a native French speaker and bilingual in English.
• Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish)
• Willingness to travel at some point during the year.
• Availability to work full time.
• Availability to be hired in Spain.

Benefits:

• Enjoy 23 days of annual leave to relax and find your inner Zen.
• You have the day of your birthday all to yourself, so you can kick back and celebrate in style!
• Join our team and experience the incredible benefits of having major medical insurance coverage!
• You have a connectivity allowance for expenses that may be incurred by remote working.
• Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
• You are welcome to bring your furry friend to the office!
• Work at your own pace with our flexible working hours.
• Exciting opportunities for career growth!
• Get ready for a rewarding opportunity! As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for 40 life-changing volunteer hours every year.

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.