Community Manager

Goglobal; Palma; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative organization in the travel industry seeks a dedicated Operations Executive to enhance customer service and drive reservations. In this role, you will engage with clients, manage inquiries, and negotiate with suppliers to ensure exceptional service delivery. Join a multicultural team that thrives on collaboration and excellence, and contribute to a company that values innovation and quality in the travel sector. This is an exciting opportunity to grow within a dynamic environment and make a significant impact on customer satisfaction.

Formación

• Experience in travel agency operations or hotel contracting is preferred.
• Strong proficiency in English and additional languages is advantageous.

Responsabilidades

• Handle incoming customer calls and requests while promoting reservations.
• Negotiate with hotels and local suppliers for rates and services.
• Track client reservations and provide timely responses.

Conocimientos

Operations Management

Negotiation Skills

Customer Service

Organizational Skills

Interpersonal Communication

Knowledge of Revenue Management

Fluency in English

Foreign Language Proficiency

Descripción del empleo

Go Global Travel is a dynamic and forward-thinking organization with a solid foundation in the hotel and wholesale travel industries. Operating across Europe, America, and Asia, we are a leading API-based B2B wholesaler specializing in hotel accommodations, transfers, and car rentals. Our advanced platform provides real-time product consolidation from multiple sources, available through XML, an online portal, and white-label solutions.

We serve over 20,000 retail travel agents and tour operators worldwide, offering competitive net rates and exceptional 24 / 7 customer support. With a global presence spanning six continents, our multicultural team operates across 30 offices, embracing diverse perspectives and experiences. Join us and be part of a company committed to delivering industry-leading expertise and innovative solutions.

Position : Operations Executive

We are looking for a talented Operations Executive to join our Operations department. In this role, you will handle incoming customer calls and requests in line with our quality standards, procedures, and guidelines, with a focus on promoting reservations and products. Your primary goal is to exceed customer service expectations while converting inquiries into reservations. You will also be responsible for negotiating with hotels and local suppliers for rates, services, and general conditions.

Requirements and Skills

• Experience in tour operator / travel agency operations and / or hotel contracting, management, sales, or marketing is a distinct advantage.
• Strong proficiency in English is a must.
• A second or third foreign language (spoken and written) is a significant advantage.
• Knowledge of tour operator or hotel operations and basic understanding of revenue management.
• Ability to work well both independently and as part of a team.
• Excellent organizational and negotiation skills.
• Strong interpersonal communication skills.

Tasks and Duties

• Track all client reservations and provide timely and efficient responses.
• Handle inquiries made via the company website.
• Process reservations over the phone and via email.
• Collaborate with the team to ensure that all customers receive high-quality service.
• Perform general administrative tasks as assigned by the line manager.

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