Community Manager

CORUS Consulting; Bilbao; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Community Manager to enhance engagement on their global social media platforms. The role involves managing social media accounts, customer service, and analytical reporting. Ideal candidates have over 5 years of relevant experience, are fluent in English and Spanish, and are proficient with tools like Sprinklr.

Servicios

Flexible remuneration

Personalized training plan

Dynamic work environment

Growth opportunities in international projects

Formación

• Over 5 years of relevant experience in community management.
• Highly proficient in English and fluent in Spanish; knowledge of German is a plus.
• Experience with social media tools, preferably Sprinklr.

Responsabilidades

• Manage community engagement via social media platforms.
• Conduct analytical reporting on social media activities.
• Provide support for Sprinklr and Meta Business configurations.

Conocimientos

Analytical Thinking

Customer Service Principles

Communication

Tech-Savvy

Social Media Management

English

Spanish

Fluency in German

Educación

University-level education or equivalent

Herramientas

Sprinklr

Meta Business

Descripción del empleo

Here at CORUS, we are looking for a Community Manager to join our team on an international insurance project.

Location: Remote (you must be in Spain)

The role: Day-to-day tasks include:

• Community management of the company's global social media accounts.
• Analysis and categorization of social media posts.
• Alerts management, distribution, and escalation processes.
• Set up and conduct training and workshop sessions on social customer care for our Business Units or Group Functions.
• Manage incoming requests through our support contact form and redirect them to the appropriate team within the company.
• Support the Brand Marketing team with the adoption of Sprinklr for Customer Care and the implementation of KPIs, dashboards, and measures within Sprinklr.
• Provide end-to-end support for Sprinklr and Meta Business, including configuration, bug fixing, ticket management, and permissions.
• Customer-Centric Approach: Focus on understanding and addressing the needs and interests of community members.
• Understand customer service principles and provide timely and helpful responses to inquiries and feedback.
• Coordinate customer management processes across Business Units.

Analytical Thinking:

• Create reports on social media activities related to customers or industry topics.
• Use analytical skills to interpret data and KPIs from social media monitoring, draw conclusions, and recommend community engagement and digital care strategies.

Skills and Experience:

• University-level education or equivalent.
• Over 5 years of relevant experience.
• Highly proficient (native preferred) in English and fluent in Spanish; German is a plus.
• Experience with social media tools and platforms, especially Sprinklr and its service module (preferred).
• Familiarity with Meta Business.
• Experience in customer service for organic and paid campaigns.
• Tech-savvy, up-to-date with digital trends, platform changes, and user behaviors.

Communication: Excellent written and verbal skills to engage with the community, respond to inquiries, and communicate key messages effectively.

Extremely detail-oriented and proactive.

What we offer:

• Remote position from Spain.
• Flexible remuneration and personalized training plan.
• People-focused team.
• Dynamic work environment with growth opportunities.
• International projects of high technological value.

At CORUS, we value diversity and do not discriminate based on race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal or social condition. We select candidates based solely on merit and skills.