Community Coordinator

British Council; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Le British Council, présent à Madrid, recherche un Community Coordinator pour renforcer l'engagement communautaire et l'administration scolaire. Ce rôle exige une interaction proactive avec les parties prenantes, une gestion efficace d'événements, et un soutien à une équipe de service à la clientèle dynamique. Les candidats doivent maîtriser l'anglais et l'espagnol, être orientés service et capables de travailler dans un environnement scolaire vibrant. C'est une occasion d'acquérir de l'expérience précieuse en administration scolaire.

Formación

• Expérience récente avec les parties prenantes internes et externes.
• Connaissance du RGPD et gestion de dossiers confidentiels.
• Expérience dans l'organisation d'événements.

Responsabilidades

• Gérer les relations avec les familles, le personnel et les anciens élèves.
• Organiser des événements tels que des journées portes ouvertes.
• Soutenir le personnel de service à la clientèle et collaborer au sein de l'équipe d'administration.

Conocimientos

Planning

Organization

Attention to Detail

Communication

Problem Solving

Descripción del empleo

We support peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. For 90 years, we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Description / Purpose

We are seeking an experienced and proactive Community Coordinator to join our team at the British Council School of Madrid. The role involves supporting stakeholder engagement, operational administration, managing communications, overseeing administrative processes, supporting sales and admissions, handling procurement, organizing events, and ensuring data management and reporting are efficient. The successful candidate will supervise customer service staff, manage small to medium-sized projects, and execute administrative tasks that ensure smooth school operations.

This position provides an opportunity to work closely with leadership and management teams, gaining experience in stakeholder engagement and operational administration. Key skills include planning, organization, flexibility, attention to detail, empathy, diplomacy, and problem-solving. Adaptability to new tools and systems, ability to work independently and collaboratively, and a commitment to fostering a positive school environment are essential.

If you are passionate about school administration and community engagement with a service-oriented mindset, we encourage you to apply and join our dynamic educational community.

Role Accountabilities

The role involves managing relationships and communication with current, prospective, and new families, staff, and alumni. Responsibilities include sharing school news, organizing events such as open days and ceremonies, and supporting bilingual communication in English and Spanish. The role also requires optimizing processes, managing resources, overseeing projects, generating reports, handling data, and utilizing school-specific tools to improve efficiency.

You will support customer service staff, collaborate within the administration team, and participate in duties outlined in the National Private Schools Collective Agreement. Flexibility and adaptability to changing operational needs are vital.

This is an excellent opportunity to engage in a vibrant school environment, working with leadership to ensure smooth operations and stakeholder satisfaction. Candidates should be detail-oriented, adaptable, service-driven, possess excellent communication skills, and be committed to fostering a positive school community.

Qualifications & Experience

• Proven recent experience dealing with internal and external stakeholders.
• Experience creating presentations.
• Experience managing confidential records and knowledge of GDPR.
• Experience organizing events.
• Customer-facing experience in sales.
• Knowledge of the UK National Curriculum and Spanish Curriculum.
• Extensive knowledge of school processes and tools related to staff, families, and providers.
• Language requirements:

Essential: Proficiency in English (CEFR C2) and Spanish (CEFR C1) or vice versa.

• Desirable: Proficiency in both English and Spanish at C2 level.

Additional details include salary, work rights, contract type, hours, benefits, and application deadline, which are specified in the original description.

Additional Information

We are committed to equality, diversity, and inclusion. The British Council is a Disability Confident Employer and guarantees an interview for disabled applicants who meet the minimum requirements.

We prioritize safeguarding children, young people, and adults, adhering to legal and organizational policies.

For application support, please contact us via email.