Community Associate

Regus; Zaragoza; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading workspace provider in Zaragoza is seeking a customer service professional. You will assist customers with various requests and ensure they receive the best service. Responsibilities include preparing the center for opening, managing inquiries, and supporting networking events. Ideal candidates are communicative, problem solvers, and comfortable with MS Office. This role offers a bright work environment and development opportunities.

Servicios

Competitive salary package

Training and development opportunities

Bright and inspiring work environment

Formación

• Ability to manage multiple tasks while providing excellent customer service.
• Confidence in using IT packages, especially MS Office.
• Positive attitude and adaptability to fast-changing situations.

Responsabilidades

• Assist new and existing customers with their requests and solve their problems.
• Prepare the center for opening and ensure cleanliness.
• Coordinate with meeting groups to conclude sessions and guide attendees.

Conocimientos

Good communication

Problem-solving

IT proficiency (MS Office)

Descripción del empleo

Overview

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

Responsibilities

You’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need. A typical day may include:

• Arriving 15 minutes before the centre opens to ensure everything is ready and to check that cleaners have completed their tasks.
• Assisting customers with requests such as changing WiFi codes, checking if packages have arrived, providing directions to meeting rooms, setting up projectors, and taking drink orders.
• Sorting mail and handling other customer requests, including following up by email about earlier inquiries (e.g., notifying a customer that a package is waiting in their mailbox).
• Working with the Community Manager to plan and draft invites for next week’s networking event, and creating, printing and posting posters on noticeboards around the centre.
• Wrapping up the day by coordinating with groups in meeting rooms to conclude sessions and guiding attendees to nearby dining options, ensuring the space is tidy before leaving.

About You

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What We Offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities