Community Ambassador

TaskUs; San Fernando; Presencial; EUR 20.000 - 40.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Community Ambassador to serve as the first point of contact for clients and visitors. In this vibrant role, you will embody the company's culture, ensuring a welcoming atmosphere and providing exceptional service. Your responsibilities include managing the reception area, engaging with guests, and coordinating site tours. This position offers an exciting opportunity to be the face of a dynamic organization committed to employee well-being and growth. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences, this role is perfect for you.

Servicios

Competitive Salaries

Comprehensive Benefits Packages

Professional Growth Opportunities

Inclusive Work Environment

Formación

• 1+ year experience in Business Administration or related fields preferred.
• Must be fluent in both spoken and written communication.

Responsabilidades

• Provide five-star service to clients and visitors at the reception.
• Maintain a tidy and well-managed reception area at all times.
• Engage with guests and ensure a welcoming environment.

Conocimientos

Customer Service

Communication Skills

Employee Engagement

Logistics Management

Financial Reporting

Educación

Business Administration

Communications Management

Hospitality Management

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Community Ambassador really do?

The Community Ambassadors is TaskUs' first line of defense. Providing five-star service to teammates, clients and all who enter the sites. Must have the ability to assess individuals coming through the door on a daily basis. This role has the responsibility of being TaskUs' face as you will be the first and last person everyone will see.

You carry the name TaskUs, its culture and embodies all core values. This is to make a lasting impression on anyone who comes to the door and that person shares their experience to their friend and colleagues how TaskUs has a ridiculously good culture.

You welcome and greet candidates, executives, clients and visitors upon entering the company premises with a ridiculously high energy and enthusiasm. Makes the best introduction of each site's theme and brief history and initiates a site tour.

As a Community Ambassador, you will:

• Ensure that all site reception is in the best shape, neat, tidy and well managed.
• Maintain the reception area at all times.
• Ensure that housekeeping is consistently tracked/monitored on an hourly basis.
• Report to Facilities anything that is out of order and out of safety.
• Ensure that all company assets such as iPads, Desktops and matching keyboards and mouse are kept tidy, and in best working condition.
• Report to IT if assets are not working, damaged, or missing.
• Ensure that all transmittals are coordinated with other site Community Coordinators and make proper endorsements of anything that comes in and out of the reception.
• Report suspicious behavior and suspicious visitors to sentinels for everyone's safety.
• Engage with people, keep them entertained and well informed.

Skills, Admin and Financial

• Certified/Vetted by Operations/VPs to do Site Tours when there are client visits/prospect clients.
• Specialized training on Customer Service.
• Must be able to present safety and security procedures of TaskUs in relation to our safety and security standards and must pass through our Safety and Security Director.
• Must be certified as a CA trainer to all incoming and new CAs to ensure standards are met and maintained among all CAs.
• Must have a background in employee logistics management that is related to travel, shuttle, asset management, merchandise, office supplies and inventory management and client management.
• Must have excellent relationship building with vendors and internal customers for departmental discussions and actions.
• Must be able to plan, prioritize and manage their own activities and office workflow with less supervision and under tight deadlines.
• In charge of weekly/monthly/annual reports to track office supplies requisition, delivery, inventory, consumption and validation. Make sure that monthly reports are justified.
• Must have an excellent background on financial reporting and budgeting.

Requirements:

• At least 1 year experience with Business Administration, Communications & Hospitality Management
• Fresh Graduates are welcome to apply
• Must have a background in employee and applicant engagement.
• Must be very presentable at all times. Well-groomed and well-dressed.
• Must have excellent communication skills. Fluent in both speaking and writing.
• Adaptive to working with different nationalities and cultures.
• Energetic but pleasant. Lively but poised. Direct but polite.
• Must be able to assist and help in making sure that all client and executive visits are well prepared.
• Must be able to operate multi-tasking activities with the best and excellent customer service to all stakeholders.

About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

"Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs."

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.