Communication and CRM Manager

Miravia; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative e-commerce platform in Madrid is seeking a proactive Communication and CRM Manager. This role focuses on enhancing the seller experience by developing communication strategies and tools. The ideal candidate must be a C2 Spanish speaker and fluent in English, possessing strong communication skills and adaptability in fast-paced environments. Join us to help shape the future of digital commerce!

Formación

• Experienced in drafting engaging content for marketplace scenarios.
• Ability to bridge business and seller needs effectively.
• Quick learner in a dynamic, uncertain environment.

Responsabilidades

• Define seller communication strategies and track progress.
• Collaborate with PD & engineering teams for tool development.
• Optimize the community platform for sellers.

Conocimientos

Strong communication skills

C2 Spanish speaker

Fluent English

Adaptability in innovative environments

Experience in copywriting

Experience in visual design

Educación

Bachelor Degree

Descripción del empleo

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia : Miravia is an innovative e-commerce platform that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We are looking for a proactive and results-driven C ommunication and CRM Manager to lead our product management initiatives, ensuring the best possible experience for both buyers and sellers. You will focus on identifying areas for improvement, spotting new opportunities, and bridging gaps in our platform. By drafting comprehensive business requirements, you will merge market insights with creative solutions and compelling seller narratives to drive agile development.

Key responsibilities :

• Define communication plans based on overall seller engagement strategy to reach the desired seller communication result (opening rate, satisfaction rate, engagement result etc.).
• Monitor, track , report seller communication progress and optimize communication process.
• Partnered with PD & engineering team to develop new features of seller communication tools.
• Answer, sorting & optimize questions on community.
• Develop & grow community leaders among sellers.
• Optimize the community platform.

Requirements :

Bachelor Degree

C2 Spanish speaker + Fluent English

Very strong communication skills (especially written) for marketplace scenarios, not limited to understand both business needs and seller needs; draft engaging content in a simple but attractive way; a "people person" with high-energy and client oriented mindset

A fast-learner who adapts him / herself into an innovative environment with uncertainty

Experience in copywriting and editing will be a plus

Experience in visual design is a plus

Application Process :

Ready to embark on this journey with us? Please send your CV in English!

Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!