Commercial Operations specialist (f,m,x)

Chez Nestor; Salamanca; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Chez Nestor is seeking a Commercial Operations Specialist in Salamanca to manage resident inquiries and bookings. This role involves advising on accommodation options and ensuring effective communication with residents. The ideal candidate will have experience in sales or customer service and be fluent in Spanish and English.

Formación

• Experience in sales, customer service, or accommodation management.
• Advanced proficiency in Spanish and English.

Responsabilidades

• Handle inquiries from potential residents via email, phone, and digital platforms.
• Advise students on accommodation options and manage the booking process.
• Serve as the primary contact for residents and coordinate with maintenance.

Conocimientos

Communication

Negotiation

Customer-oriented

Proactive attitude

Descripción del empleo

Commercial Operations Specialist (f/m/x), Salamanca

Location: Salamanca

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 34mww2ng

Job Views: 3

Posted: 20.05.2025

Expiry Date: 04.07.2025

Job Description:

Our Group

Joivy is the first comprehensive residential platform in Europe offering a wide range of living spaces to its users: coliving, vacation rentals, student housing, multifamily, and coworking. We support property owners and investors with services like property management, asset management, and marketing strategies.

Joivy has 400 employees from over 30 countries, 50 destinations across 7 countries including Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria. Our brands include DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, Open, Joivy Renew, and Joivy Invest, focusing on innovation in the European residential market.

Role & Team

We are seeking a Sales Operations Specialist responsible for managing inquiries from potential residents via email, phone, and digital platforms. The role involves advising on accommodation options, managing bookings, collaborating on resident acquisition strategies, and serving as the main contact for current residents to ensure effective communication, issue resolution, and coordination with maintenance and cleaning teams.

Key Responsibilities

• Handle inquiries from potential residents via email, phone, and digital platforms.
• Advise students on accommodation options, pricing, and conditions.
• Manage the booking process, including contract signing and payment confirmation.
• Collaborate on strategies to attract new residents.
• Serve as the primary contact for residents, ensuring clear communication.
• Resolve issues and handle requests during residents' stay.
• Coordinate with maintenance and cleaning teams to ensure tenant well-being.

Requirements

• Experience in sales, customer service, or accommodation management.
• Strong communication and negotiation skills.
• Proactive attitude and customer-oriented approach.
• Advanced proficiency in Spanish and English (additional languages are a plus).

Work schedule: Monday to Friday (shift).

Disclaimer: At Joivy, we celebrate Diversity, Inclusion, Equity, and Belonging. The entire selection process adheres to these principles.

By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, available here: Privacy Policy.