Commercial Operations Specialist

Farmak International; Barberà del Vallès; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Farmak International is seeking a proactive, customer-oriented professional for our team based in Barberà del Vallès, Spain. You will oversee the Customer Service Area and maintain the Pricing Master File as the billing reference, while compiling client data.

This role also covers call center management, tender procedures, and collaboration with cross-functional teams. The position requires 3–5 years in Customer Service within a multinational pharmaceutical company, with fluency in Spanish and

Formación

• 3–5 years of experience in Customer Service within a multinational pharmaceutical company.
• Languages: Spanish and English.
• University degree or HT in Pharmacy or Administrative Management.

Responsabilidades

• Pricing Master File maintenance and data updates.
• Call center management, reports, and ensure no calls are missed.
• Ensure daily attendance compliance (online and on-site).
• Adhere to European guidelines; support sales team.
• Prepare Public Tender procedures and ensure timely submission.
• Maintain documentation for Public Tenders.

Conocimientos

Customer service

Process optimization

Pricing

Tender management

Call center management

Excel

Cross-functional collaboration

Educación

University degree or HT in Pharmacy/Administrative Management

Herramientas

Excel

Descripción del empleo

Farmak International is looking for a proactive, customer-oriented professional to join our team based in Barberà del Vallès.

This position will be responsible for the Customer Service Area, which provides ongoing support for inquiries, issues, and questions related to the Hospital Business Unit and its hospital clients.

Furthermore, the incumbent will be responsible for creating and maintaining an up-to-date Pricing Master File, which will serve as the reference database for billing, as well as compiling and maintaining all client professional data (email, phone number, services, etc.).

Key Responsibilities

Pricing Master File of customers:

• Create Excel sheet whith these data: Customer data ,Product, offer Price, Kam responsible,Hospital order, Pharmacy Responsible.
• Price updated according to current offers used by KAM's.
• Billing concepts will be assessed.

Call Center management:

• Monitor and control incoming calls; create call reports. Update automated messages and ensure no calls are missed.
• Manage and oversee customer complaints; maintain an Excel tracker of all claims.
• Ensure compliance with daily attendance (online and on-site).
• Ensure adherence to the company’s European guidelines.
• Provide management and support for the sales team’s needs.
• Create procedures for Public Tenders.
• Control and manage documentation to ensure all Public Tenders are submitted on time.

Requirements

• University degree or High Vocational Training in Pharmacy or Administrative Management.
• 3–5 years of experience in Customer Service within a multinational pharmaceutical company.
• Languages: Spanish and English.

This role offers the opportunity to make a real impact by shaping customer service processes, optimizing pricing and tender management, and collaborating with cross-functional teams. If you are passionate about customer service, process optimization, and building strong relationships with healthcare stakeholders, we would love to hear from you!