Commercial Operations Director

Page Executive; Galicia; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

A leading biotechnology and pharmaceutical group in Galicia is seeking a Commercial Operations Director to lead customer service and sales planning. The ideal candidate will have over 5 years of experience, strong leadership skills, and knowledge of the pharmaceutical sector. This role offers a unique opportunity to join a dynamic organization at the forefront of life sciences innovation, with a hybrid working model available.

Formación

• Over 5 years of experience in similar roles.
• Proven leadership experience in managerial positions.
• Fluent in English; proficiency in a second language is highly valued.
• Solid knowledge of the pharmaceutical sector.

Responsabilidades

• Lead and supervise the Customer Service team.
• Analyze purchasing trends and demand patterns.
• Implement demand forecasting tools.
• Design and execute sales planning processes.
• Prepare and monitor the annual sales budget.

Conocimientos

Leadership

Analytical Skills

Customer Service Management

Sales Planning

Demand Forecasting

Descripción del empleo

• Biotechnology and pharmaceutical group based in Galicia
• Commercial Operations Director

About Our Client

The company operates in both the human and animal health sectors and combines two core business lines: the development and commercialization of proprietary products-sold both in Spain and internationally-and a Contract Manufacturing Organization (CMO) service for major pharmaceutical companies.

Job Description

• Lead and supervise the Customer Service team and the Order Registration and Planning function.
• Analyze purchasing trends and demand patterns to optimize planning and ensure data accuracy.
• Implement demand forecasting tools to enhance efficiency and accuracy in planning processes.
• Design and execute the company's sales planning processes, including developing and managing forecasting models.
• Prepare the company's annual sales budget and monitor its performance.
• Define and track customer satisfaction metrics to propose improvements in service delivery.
• Ensure correct prioritization of customer orders based on strategic business needs.
• Manage inventory levels by balancing supply and demand to meet customer requirements.
• Proactively resolve issues arising from unexpected demand fluctuations.
• Act as liaison between the Sales, Operations, and Logistics teams to ensure seamless coordination.
• Identify and capitalize on upselling opportunities to drive business growth.
• Analyze recurring customer inquiries to continuously improve service and internal processes.

The Successful Applicant

• Over 5 years of experience in similar roles with direct responsibility for the areas outlined above.
• Proven leadership experience in managerial positions.
• Fluent in English; proficiency in a second language is highly valued.
• Solid knowledge of the pharmaceutical sector; prior experience in the vaccine segment is highly desirable.
• Previous experience in building teams and launching new business areas will be considered a strong plus.

What's on Offer

This is a unique opportunity to join a dynamic and expanding organization at the forefront of innovation in life sciences.

The position is based in Galicia. However, we are open to candidates living in other parts of Spain, provided they are available to work on-site three days per week under a hybrid commuting model.