Commercial Lead

Alcura Health España S.A.; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a talented Sales Operations Manager to drive growth and improve patient care. In this full-time role, you will develop strategies, manage CRM systems, and collaborate across teams to enhance sales processes in clinical trials sourcing. Your expertise in sales operations, coupled with strong analytical and leadership skills, will be essential in optimizing performance and achieving key business objectives. Join this forward-thinking organization and contribute to making a significant impact in the healthcare sector.

Formación

• 5+ years in sales operations, preferably in pharmaceutical or healthcare.
• Fluency in English required for effective communication.

Responsabilidades

• Develop sales operations strategy aligned with growth targets.
• Oversee CRM management and provide sales analytics insights.

Conocimientos

Sales Operations Processes

Client Engagement

CRM Systems

Analytical Skills

Leadership Skills

Communication Skills

Educación

Bachelor's Degree in Business Administration

Master's Degree in Marketing

Herramientas

CRM Analytics Tools

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Who we are?

Alcura partners with healthcare professionals and organizations to provide innovative solutions that improve patient care.

Tasks and Responsibilities:

1. Sales Operations Strategy Development:
   • Align growth targets of the business to key accounts.
   • Be the primary point of contact for the account, understand account requirements, pipeline, and develop and grow the account.
   • Identify key performance indicators (KPIs) relevant to sales operations; define metrics for measuring success.
2. CRM Management & Analytics:
   • Oversee the implementation and maintenance of a CRM system to support sales activities within clinical trials sourcing.
   • Utilize CRM data to generate insights on customer behavior, market trends, pipeline analysis, revenue forecasting, and other key sales metrics.
3. Sales Process Optimization:
   • Continuously evaluate and improve sales processes within clinical trials sourcing, including lead generation, lead qualification, opportunity management, proposal development, contract negotiation, and order processing.
   • Collaborate with cross-functional teams (e.g., Marketing, Strategic Sourcing) to ensure alignment between sales processes and overall commercial activities.
4. Sales Reporting & Performance Tracking:
   • Develop regular reporting mechanisms to track performance against sales targets and KPIs within clinical trials sourcing projects.
   • Provide insights on performance trends, identify areas for improvement, and propose actionable recommendations based on data analysis.
5. Cross-functional Collaboration:
   • Collaborate closely with teams such as Project Management, Strategic Sourcing, and Clinical Operations to ensure seamless integration between operations and commercial efforts within clinical trials sourcing projects.
   • Liaise with internal stakeholders (e.g., Strategic Sourcing Managers) to understand project needs and timelines, and align resources accordingly.
6. Process Improvement Initiatives:
   • Identify opportunities for process improvements within sales operations; propose changes to optimize efficiency and effectiveness through automation and digitization where applicable.
7. Contract Management Support:
   • Work closely with the Sales team during contract negotiations and execution by providing support in gathering necessary information and documentation related to pricing agreements, terms, and conditions specific to clinical trials sourcing contracts.
8. Quality Management System:
   • Work with the QA team to investigate customer complaints or deviations related to sourced pharmaceutical drugs for clinical trials.
   • Provide necessary information, documentation, and support to determine root causes, implement corrective actions, and prevent future issues.

Qualifications & Experience:

• Bachelor's or master's degree in business administration, marketing, or a related field.
• 5+ years of experience in sales operations or related roles, preferably within the pharmaceutical or healthcare industry.
• Fluency in English.

Skills Required:

• Strong understanding of sales operations processes and best practices.
• Good exposure to client engagement and a commercial focus.
• Proficiency in CRM systems and sales analytics tools.
• Excellent analytical and problem-solving abilities.
• Effective leadership and team management skills.
• Strong communication and interpersonal skills.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practices. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full-time position.

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