Commercial Associate Director Haematology, Spain

Amadeus; Aldaya; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Security Analyst Tier 2 to join their dynamic MSS Operations team. In this role, you will monitor threats, manage escalated cases, and ensure high-quality incident handling while continuously improving service delivery. This position offers a unique opportunity to work with cutting-edge cybersecurity technologies and engage with clients to enhance their security posture. Join a rapidly growing company that values innovation and client satisfaction, where your contributions will make a significant impact on the cybersecurity landscape. If you are passionate about cybersecurity and ready for a challenging yet rewarding role, this is the perfect opportunity for you.

Formación

• Minimum 2 years of experience in managing and monitoring security devices.
• Excellent analytical and problem-solving skills required.

Responsabilidades

• Monitor threats and manage escalated cases in the MSS Operations team.
• Deliver high-quality incident handling and investigation.

Conocimientos

Analytical Thinking

Problem-Solving Skills

Client Satisfaction

Cybersecurity Knowledge

Communication Skills

Educación

2+ years in Information Security

Educational Equivalent

Herramientas

SIEM Technologies

EDR

Firewalls

Intrusion Detection Systems (IDS)

Intrusion Prevention Systems (IPS)

Antivirus (AV)

Descripción del empleo

With more than 1900 employees worldwide, 24 locations around the world and 3 business units, the Kudelski Group offers endless opportunities for people to start new journeys, grow and succeed.

SHAPE THE FUTURE WITH US!

Leveraging its long-standing expertise in securing digital content as well as fighting piracy, Kudelski Security, a division of the Kudelski Group, is a provider of cybersecurity solutions and services focused on protecting data, processes and systems for companies and organizations around the world, safeguarding their assets at a time of increasingly remote communications.

Security Analyst - Tier 2

Location: Madrid, Spain

Mission

Your Mission

As a member of the MSS Operations team, the MSS Security Analyst Tier 2 is an experienced Security Analyst in the Cyber Fusion Center and is dealing with escalated operational cases. Also, he is deeply involved in the global improvement of the MSS services, on both running services and new services definition/setup. In addition to possessing deep technical and cybersecurity knowledge, an MSS Security Engineer interacts extensively with clients and partners using polite professional etiquette.

Responsibilities

Your responsibilities will be:

1. Threat Monitoring
2. Manage escalated cases to the Tier-2 queue
3. Analyze and respond to security events from SIEM, EDR, FWs, IDS, IPS, AV and other security data sources.
4. Deliver high quality Incident Handling and investigation
5. Be the 2nd level of escalation for Tier-1 Security Analysts
6. Perform on-call for Threat Monitoring and Security Device Management escalation outside of business hours
7. Service improvement
8. Perform rules tuning of client SIEM in operation
9. Support rules factory program in improving the global set of detection
10. Validate Go-to-Active and Go-to-Prod gates of our new clients to ensure a smooth transition to operation
11. Continuously improve incident templates in terms of content for the clients and in terms of automation to best support the operation
12. Support rollout of new set of rules for MSS clients
13. Qualify, analyze, and provide recommendations for new standard data source requests
14. Support Product teams to build best new services to fit with Operations capabilities (needs, scalability, efficiency)
15. General responsibilities
16. Take responsibility for customer satisfaction and overall success of managed services.
17. Be available, ready, and able to accept incoming clients calls
18. Recommend improvements for Standard Operating Procedures
19. Propose enhancement on tools and workflow
20. Respond in a timely manner (within documented SLA) to support tickets.
21. Document actions in tickets to effectively communicate information internally and to customers.
22. Adhere to policies, procedures, and security best practices.
23. Mentor fellow Security Engineers and Security Analysts.

Requirements / Profile

You are:

1. Passionate about Cybersecurity and providing excellent client satisfaction.
2. Like the “nuts and bolts” of day-to-day tactical execution of MSS operation with an emphasis on providing world-class Managed Services.
3. Self-driven, team oriented, and highly motivated professional familiar with Security Operations.

You have:

1. Minimum 2 years’ experience in information security managing and monitoring security devices or educational equivalent.
2. Excellent analytical thinking and problem-solving skills
3. Oral and written communication skills
4. Good knowledge of SIEM technologies
5. Good knowledge in cyber security threats and tactics
6. Good knowledge in Cloud and OT / ICS technologies
7. Windows and Unix / Linux operating system experience
8. Experience reviewing and analyzing log data
9. Experience reviewing and analyzing network packet captures
10. Very good level of English (oral and written)
11. Spanish or any other languages

Join us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.