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Empresa

Teamficient SAS

Descripción de la Empresa

TeamFicient se especializa en conectar organizaciones con el personal remoto ideal. Nuestro compromiso con nuestros colaboradores es ofrecer un trabajo remoto desde la comodidad de su casa, con todos los beneficios de ley y un excelente clima laboral.

Provincia

Barcelona

Localidad

Barcelona

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Job Description: Customer Service

Company: TeamFicient (TF)

Position Type: Full-Time

Location: Remote

Company Website: www.teamficient.com

Salary Range: $800 - $1100 (Negotiable for highly experienced candidates)

Overview:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires excellent communication, problem-solving, and sales skills. You will handle customer inquiries, provide product or service information, and identify sales opportunities to drive revenue growth.

Key Responsibilities:

1. Customer Support: Handle customer inquiries via phone, email, or chat professionally; provide accurate information; resolve complaints; process returns/exchanges; ensure satisfaction.
2. Sales Support: Identify sales opportunities; cross-sell and upsell; meet or exceed sales goals and KPIs.
3. Product Knowledge: Maintain understanding of products/services; stay updated on new launches and promotions.
4. Order Processing: Process orders, returns, exchanges; ensure follow-up on transactions.
5. Collaboration: Work with sales, marketing, and operations teams; provide feedback for improvements.

Requirements:

• Proven experience in customer service, sales, or related roles.
• Strong communication skills (verbal and written).
• Ability to empathize and deliver excellent service.
• Sales-oriented mindset; ability to identify opportunities.
• Proficiency in CRM and office tools (e.g., Microsoft Office, Google Workspace).
• Ability to multitask in a fast-paced environment; manage time effectively.
• Attention to detail and problem-solving skills.

Qualifications:

• Experience in remote customer service or sales environment.
• English level C1-C2 required.

Benefits:

• Competitive salary and bonuses based on performance.
• Health and wellness benefits.
• Flexible remote work options.
• Opportunities for growth and development.
• Inclusive, supportive company culture.

This position is ideal for proactive individuals who enjoy high-quality customer service and achieving sales goals. If you are passionate about helping others and have sales skills, we look forward to hearing from you!