Comercial D'Atenció Al Client

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading mutual social security organization in Barcelona seeks a customer service team member to enhance mutualist experiences. The role involves managing inquiries, promoting insurance products, and collaborating across departments. Ideal candidates will have a university degree, experience in customer service or sales, and proficiency in Catalan and Spanish.

Servicios

Permanent contract

Ongoing training provided

Remote work option

Flexible entry and exit times

Lunch allowance

Personal benefits package

Wellness Program

Formación

• Previous experience in customer service or sales within the insurance or financial sector.
• Proficiency in Catalan and Spanish, both oral and written.
• Knowledge of new technologies is valuable.

Responsabilidades

• Manage inquiries and administrative procedures related to mutualist care.
• Assist and advise mutualists on insurance and financial products.
• Identify sales opportunities and promote relevant products.

Conocimientos

Customer orientation

Effective communication

Problem-solving

Teamwork

Educación

University degree

Level II in Insurance Distribution

Herramientas

Customer management software

Office tools

Descripción del empleo

About the Organization

Al Grup Mutua dels Enginyers, sharing a common purpose : to support, advise, and assist mutualists and clients at every stage of their personal and professional journeys, with a special focus on engineering, professionals, and technology sectors.

Our core values—responsibility, integrity, and commitment to well-being—guide us daily in providing excellent service. We foster a collaborative, flexible, and inclusive work environment with growth opportunities. Join an entity with over 65 years of experience and be part of a team that makes a difference!

About the Role

At La Mútua dels Enginyers, a mutual social security organization offering personal insurance and savings products to protect individuals against major contingencies, we seek to add a member to our customer service team. We aim to bring in talent that can deliver an excellent experience to mutualists and promote our insurance and savings products.

Key Responsibilities

• Manage inquiries, administrative procedures, and processes related to mutualist care.
• Assist and advise mutualists on our insurance and financial products and services.
• Identify sales opportunities and promote products and services that meet mutualists' needs.
• Collaborate with other departments to ensure an optimal mutualist experience.
• Identify opportunities for improvement in service and processes.
• Preferably university degree.
• Level II in Insurance Distribution.
• Previous experience in customer service or sales within the insurance or financial sector.
• Proficiency in Catalan and Spanish, both oral and written.
• Digital skills : familiarity with office tools and customer management software.
• Valuable : knowledge of new technologies.
• Teamwork.
• Customer orientation, quality focus, and results-driven.
• Effective communication and empathy.
• Problem-solving and conflict management skills.
• Integrity and commitment to mutualist values.

Benefits and Advantages

• Permanent contract.
• Ongoing training provided by the company.
• Option for remote work up to two days per week.
• Schedule : Monday to Thursday 9 am to 6 pm, Friday 9 am to 3 pm.
• Flexible entry and exit times.
• Intensive work hours from late June to August 31.
• Flexible Compensation Plan.
• Lunch allowance as per the Collective Agreement.
• Personal benefits package.
• Wellness Program.
• Salary based on experience.
• Offices located in central Barcelona.

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