Collections/Accounts Receivable Specialist

onetrust; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Flexible PTO

Equity RSUs

Bonus opportunities

Retirement plan

Parental leave

Career development

Privacy certification fees

Descripción de la vacante

OneTrust, the AI‑Ready Governance Platform, is seeking a Collections Specialist to keep cash flow healthy and customer relationships smooth. You will manage a portfolio of domestic and international accounts, follow up on past-due invoices, investigate discrepancies, and ensure accurate documentation across systems.

You will flag payment risks early, collaborate with cross‑functional teams, and deliver clear, professional support to internal and external stakeholders.

Formación

• Bachelor's degree in a relevant field.
• 2+ years of collections experience, including 2+ years in B2B and subscription-based environments.
• Full professional proficiency in English.
• Experience communicating directly with customers and maintaining positive customer relationships.
• Strong problem-solving and time-management skills.
• Familiarity with Microsoft Office, including Excel for basic reporting.
• Experience working with ERP systems.

Responsabilidades

• Manage a portfolio of domestic and international customer accounts.
• Follow up on past-due invoices and resolve disputes confidently.
• Investigate discrepancies, fix payment issues, and reconcile accounts.
• Keep information up to date and well documented across all our systems and tools.
• Flag payment risks proactively and collaborate with cross-functional teams.
• Deliver clear, professional support to internal and external stakeholders.

Conocimientos

Collections experience

English proficiency

Customer communication

Time management

Problem solving

Educación

Bachelor's degree in a relevant field

Herramientas

Excel

ERP systems

Workday ERP

Salesforce CRM

Descripción del empleo

Strength in Trust

OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down-it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

Your Mission

As a Collections Specialist, you'll keep cash flow healthy and customer relationships smooth. You'll manage a portfolio of accounts, resolve payment issues with clarity and empathy, and ensure accurate, timely documentation across systems. You'll spot risks early, collaborate across teams, and help maintain strong financial operations.

As a Collections Specialist, you will:

• Manage a portfolio of domestic and international customer accounts.
• Follow up on past-due invoices and resolve disputes confidently.
• Investigate discrepancies, fix payment issues, and reconcile accounts.
• Keep information up to date and well documented across all our systems and tools.
• Flag payment risks proactively and collaborate with cross-functional teams.
• Deliver clear, professional support to internal and external stakeholders.

You Are

Organized, calm under pressure, and confident in communicating with customers. You work well across teams, approach problems with clarity, and understand the importance of clean financial operations in a fast-paced environment. You are comfortable working toward targets and contributing to shared team goals.

Your Experience Includes

• Bachelor's degree in a relevant field.
• 2+ years of collections experience, including 2+ years in B2B and subscription-based environments.
• Full professional proficiency in English.
• Experience communicating directly with customers and maintaining positive customer relationships.
• Strong problem-solving and time-management skills.
• Familiarity with Microsoft Office, including experience using Excel for basic reporting.
• Experience working with ERP systems.

Extra Awesome

• Spanish language skills are highly preferred, with additional proficiency in other European languages (French, German, or Italian) considered a significant asset.
• Experience with Workday ERP and CRM systems, especially Salesforce.
• Familiarity with collections tools (EG. highradius)
• Experience designing, supporting, or improving automation processes.
• Some level of technology skills and confidence using AI tools in day-to-day work.
• Experience working in an international environment with customers across different regions.
• Familiarity with ticketing tools, such as Jira.
• SaaS or technology industry experience.

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

• comprehensive healthcare coverage
• flexible PTO
• equity RSUs
• annual performance bonus opportunities
• retirement account support
• 14+ weeks of paid parental leave
• career development opportunities
• company-paid privacy certification exam fees

and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form .