Collection Analyst

Criteo; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading advertising technology firm in Barcelona is seeking a professional to maximize cash collections and manage customer disputes. The ideal candidate will have strong communication skills and a good level of English. This role offers a hybrid work model and various benefits to support your well-being and career development.

Servicios

Health benefits

Wellness perks

Career development programs

Fair pay and performance-based rewards

Formación

• Good level English with other languages a plus.
• Ability to maximize client contact for debt collection.
• Resilient and tenacious with a positive approach.

Responsabilidades

• Maximize cash collections for assigned customers.
• Manage disputes in cooperation with Sales and Billing Teams.
• Ensure all customer queries are promptly addressed.

Conocimientos

Good level English

Proactive in pursuit of debts

Target driven

Quick learner

Strong objection handling skills

Good oral and written communication skills

Good knowledge of Excel

Descripción del empleo

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Responsibilities

• Maximize cash collections for clients and collecting to the targets set for your scope of customers/agencies as well as Export Clients /Agencies
• Reduction of DSO and number of disputes
• Reduction of the AR over 60 days
• Disputes management and resolution in cooperation with the Sales Administration and Billing Teams
• Daily exchanges with the Sales teams and the Customers
• Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround
• Flexible approach to workload to ensure cover if another member of the team is out of the office
• Send out daily system-generated reminder letters and monthly statements
• Any ad-hoc duties that may arise
• Responsible for assigned accounts

Qualifications

• Good level English (other language a plus)
• Proactive in the pursuit of debts, ensuring they maximize client contact
• Target driven and a team player
• Quick learner on new systems and processes
• Firm but patient approach, ability to listen to the customer to determine the exact cause for non-payment, strong objection handling skills
• Good oral and written communication skills
• Basic decision making ability
• Resilient and tenacious with a proactive, positive approach
• Good knowledge of Excel (formulas and vlookups), ability to work with multiple IT tools

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!

About Us

Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We're shaping a more open and sustainable digital future for advertising.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer

• Ways of working - Our hybrid model blends home with in-office experiences, making space for both.
• Grow with us - Learning, mentorship & career development programs.
• Your wellbeing matters - Health benefits, wellness perks & mental health support.
• A team that cares - Diverse, inclusive, and globally connected.
• Fair pay & perks - Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
• Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.