Coach De Oposiciones: Guía De Éxito Y Técnicas De Estudio

JobTailor; Madrid; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Competitive pay and benefits

Job summary

SAP is launching the SAP Academy for Customer Success in Spain (Hybrid). The Customer Success Manager (CSM) program combines 10-month learn-apply training with real customer work, leading toward a direct CSM role in your market.

You will work in Madrid within SAP's Next Gen Academy, collaborating across functions, driving customer satisfaction, retention, and value realization while building deep product and industry knowledge.

Qualifications

• 2-3 years of experience supporting customers and driving business transformation.
• Ability to deliver strategic guidance and resolve escalations to ensure satisfaction.
• Cooperative and productive working relationships internally and externally.
• Quick learner, adaptable to changing environments and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics.
• Strong business acumen with knowledge of processes and industries.
• Proficiency in English to engage with a global network.
• Growing foundation in AI and emerging technologies.
• Strong problem-solving, project management, and communication skills.
• Emotional intelligence and cultural awareness for inclusive teamwork.
• Curious, agile mindset with resilience in a fast-paced environment.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Immerse in multidimensional learning focused on digital transformation and strategy.
• Enhance skills around your solution portfolio, retention, and value realization.
• Receive onboarding in your local market with mentoring by a senior CSM.
• Move into a direct customer-facing CSM role after successful program completion.
• Collaborate across SAP functions to maintain overall customer health.

Skills

Customer Success

English proficiency

AI fundamentals

Business acumen

Problem solving

Project management

Communication

Job description

Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)

Madrid SAP

Job Details

• Work Area: Sales
• Expected Travel: 0 - 10%
• Career Status: Graduate
• Employment Type: Regular Full Time
• Career Level: T2
• Hiring Manager: Beatriz Garrido
• Recruiter Name: Camila Lopez Marsano

The official recruitment begins August 2026. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Who You'll Become

Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You'll Do As a CSM within the SAP Next Gen - Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
• SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

What You Bring

• 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

About SAP Academy for Customer Success

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.

We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability : Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . Requests for reasonable accommodation will be considered on a case-by-case basis.

AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( . Please note that any violation of these guidelines may result in disqualification from the hiring process.