(CNC-683) Field Service Technician

Blue Lynx; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa líder global busca un Técnico de Servicios de Campo para su equipo en Madrid. El candidato ideal será responsable de la instalación y el soporte de maquinaria, realizando capacitaciones y asegurando estándares de calidad. Se ofrece un entorno de trabajo dinámico con oportunidades de desarrollo profesional y un enfoque en la satisfacción del cliente.

Formación

• Experiencia en diagnóstico y reparación de maquinaria industrial.
• Disponibilidad para viajar un 25% del tiempo.
• Competencia en resolver problemas de manera profesional.

Responsabilidades

• Proporcionar soporte de instalación y servicio para maquinaria industrial.
• Coordinar la programación de trabajos de servicio.
• Mantener registros de problemas de equipos de los clientes.

Conocimientos

Resolución de problemas

Atención al cliente

Mantenimiento hidráulico y neumático

Lectura de esquemas eléctricos

Educación

Título en un campo técnico o formación equivalente

Herramientas

Microsoft Word

Microsoft Excel

Sistemas ERP

Google Suite

Descripción del empleo

Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses.
We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.

Job Profile for Field Services Technician
Responsibilities will include but not be limited to:
Provide installation, service and troubleshooting support on industrial machinery and automated/engineered systems at company service centres and customer facilities throughout the world
Conduct training for customers
Coordinate scheduling of service jobs
Ensure that safety and quality standards are met




Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
Promote and drive company connect services and technology
Act as subject matter expert on the company system and the equipment it monitors
Create service agreement contracts with customers and maintain executed service agreement files
Implement newly executed service agreement contracts
Use the company's tool to proactively monitor customer equipment
Make outbound calls to existing customers to check in on how their equipment is working
Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
Maintain a log of customer equipment issues
Pack and ship spare parts orders to customers
Provide input to the engineering/product development team on machine design, serviceability, etc.




Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy

Candidate Profile for Field Services Technician
Associate degree in a related technical field or equivalent on-the-job training
Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
Available and willing to travel 25% of the time
Able to read technical drawings and electrical schematics
Expert in troubleshooting and maintaining hydraulic and pneumatic systems
Able to effectively apply technical and logical methodologies to solve problems
Competent in resolving customer issues and creating value for both customers and the company in a professional manner




Able to prioritise critical tasks
Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
Adapts to and is effective in diverse international cultures
Motivated and dedicated to gaining knowledge that provides added value to the company
Treat others with sensitivity, dignity, and honesty
Competent in dealing with engineers and managers at customer sites

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/199633229/cnc-683-field-service-technician-madrid/?utm_source=html