Cloud Support Engineer | VO042

Ingram Micro; Santander; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A growing tech startup is seeking a Cloud Support Engineer in Santander. The role involves providing support in a 24x7 Cloud environment and requires experience in Cloud platforms like Azure or AWS. Ideal candidates should have good communication skills and passion for customer service. Join a diverse team and contribute to innovative solutions in cloud technology.

Formación

• 2+ years of experience in Technical Support or similar.
• Hands-on experience with Cloud platforms.
• Strong knowledge of Monitoring tools.

Responsabilidades

• Provide support in a 24x7 Cloud environment.
• Monitor systems and handle alerts promptly.
• Document and maintain knowledgebase articles.

Conocimientos

Cloud Computing

System Administration

Customer Service

Monitoring Tools

Programming/Scripting

Database Management

Network Protocols

Herramientas

Microsoft Azure

AWS

GCP

Apache

MySQL

Docker

Kubernetes

Descripción del empleo

**Description**

CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally.

By joining the CloudBlue team, you'll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up,



but with the confidence & backing of a Fortune 100 corporation, Ingram Micro.

At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You'll be a part of a culture that emphasizes trust, open communication, and continuous learning.

Your Responsibilities:

- Providing support in a 24x7x365, KPI-driven Cloud environment
- Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development and 3rd party Vendor teams
- Monitoring systems and handling events, proactively recognizing and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management)
- Document, publish and maintain knowledgebase articles to help optimize the workforce
- Drive operational efficiency and improvements

Requirements to you:

- 2+ years of experience working in capacity of Technical Support or similar
- Good system administration skills




- Strong understanding of Cloud Computing concepts
- Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
- Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL
- Strong understanding of Monitoring tools (Zabbix, Monitis)
- Strong knowledge of Application Protocols - DNS, HTTP, HTTPS (SSL), FTP
- Understanding of network protocols, such as TCP/IP, UDP
- Knowledge of standards, protocols, and data formats: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML
- Programming/scripting experience (Bash, Python, PowerShell, PHP, etc)
- Knowledge of SQL
- Ready to work night shifts
- Passion for providing exemplary customer service, strong customer focus
- Eager to learn new technologies
- Good verbal and written professional communication, fluent in English.




- Self-motivated and proactive in performing duties
- Attention to detail
- Team player

Nice to have. Exposure to:

- ITIL certification
- Microsoft Azure certification
- Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
- Understanding of CI/CD concepts and experience working with DevOps tools such as Jenkins, Terraform & Puppet
- Experience with CloudBlue Commerce platform
- Experience with API (REST, Oauth)

We value creativity, enthusiasm and proactiveness to achieve results.

LI-MBS

LI-Hybrid

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/211028750/cloud-support-engineer-vo042-santander/?utm_source=html