Cloud Support Engineer

SICPA; Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

SICPA invites applications for a Cloud Support Engineer to operate and support Digital Solutions and the underlying cloud infrastructure. You will work with L1/L3 teams, PMs and internal stakeholders to ensure reliability, continuity and performance of digital services.

You will deploy upgrades, manage resources, troubleshoot issues, perform RCAs and contribute to documentation while collaborating with global teams in a fast-growing industry.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Experience deploying and managing applications in cloud environments.
• Experience with containerised applications and cloud technologies (Kubernetes, Docker, AWS).
• Experience with logs and monitoring tools (Splunk, CloudWatch, Grafana, Prometheus).
• Strong SQL analysis with PostgreSQL and Oracle.
• Experience with CI/CD pipelines (Argo CD, Argo Workflows).
• English at least C1; Spanish or French advantageous.

Responsibilities

• Operate and support SICPA’s Digital Solutions and cloud infra.
• Maintain apps, deploy upgrades, manage resources and business continuity.
• Configure changes and deploy new app versions.
• Handle incidents and service requests from L1 Ops.
• Update incidents/requests via ticketing tool.
• Troubleshoot issues, resolve incidents, identify bugs.
• Perform RCAs, document findings, drive corrective actions.
• Escalate to L3 as needed.
• Maintain and improve Knowledge Base.
• Contribute to process/technical docs.
• Collaborate with global teams, PMs and management.
• Participate in shift/on-call rotations, some weekends/holidays.

Education

Bachelor’s degree or equivalent in IT or related field

Tools

Kubernetes

Docker

AWS

Kafka

PostgreSQL

Oracle

Splunk

AWS CloudWatch

Grafana

Prometheus

Bash

Python

Postman

Argo CD

Argo Workflows

AWS certification

ITIL

Job description

To strengthen our Digital Operations team, we are looking for a Cloud Support Engineer who will operate and support SICPA’s Digital Solutions and the underlying cloud infrastructure.

In this role, you will work closely with L1 Support, L3 Technical and Engineering teams, Project Managers and other internal stakeholders to ensure the reliability, continuity and performance of our digital services.

ROLE

• Operate and support SICPA’s Digital Solutions and the underlying cloud infrastructure.
• Maintain applications, deploy upgrades, manage resources and contribute to business continuity.
• Perform configuration changes and deploy new application versions.
• Handle incidents and service requests escalated by the Digital Operations L1 Support team.
• Update and follow up on incidents and requests through the ticketing tool.
• Troubleshoot technical issues, resolve incidents and identify software bugs or complex technical problems.
• Perform Root Cause Analysis, document findings and drive corrective actions.
• Escalate incidents and requests to L3 Support when appropriate.
• Maintain and continuously improve the Knowledge Base.
• Contribute to the creation and maintenance of process and technical documentation.
• Collaborate with global Technical and Engineering teams, Project Managers, local management and other supporting functions.
• Participate in shift work or on-call rotations when required, including occasional weekends and public holidays.

PROFILE

• Bachelor’s degree or equivalent in Information Technology, Engineering or a related field or equivalent professional experience.
• Previous experience in the deployment and management of applications in cloud environments.
• Experience in application or solution administration, customer support and service management.
• Project management experience would be an advantage.
• Experience with containerised applications and cloud technologies, particularly Kubernetes, Docker and AWS.
• Strong experience analysing data and messaging systems, with Kafka being a key requirement.
• Knowledge of relational databases, particularly PostgreSQL and Oracle, including the ability to perform SQL analysis.
• Experience with log analysis and monitoring tools such as Splunk, AWS CloudWatch, Grafana and Prometheus.
• Basic scripting and API troubleshooting skills using Bash, Python and Postman.
• Familiarity with CI/CD pipelines and deployment tools such as Argo CD and Argo Workflows.
• AWS or other relevant cloud certifications would be an advantage.
• ITIL certification would be considered an asset.
• Excellent written and spoken English, minimum C1 level, Spanish or French would be an advantage.

WE OFFER

• Our success comes from our highly skilled and talented employees.
• Respectful entrepreneurship and a long-term vision are key to success.
• Our people contribute to a more secure world.
• Diversity at all levels of the organization is a strength.

We offer an exciting and challenging role with significant opportunities for professional growth within a unique organization operating in a fascinating and fast-growing industry.