Cloud Platform Reliability Engineer

SICPA; Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

SICPA invites applications for a Cloud Support Engineer to operate and support Digital Solutions and the underlying cloud infrastructure. You will work with L1/L3 teams, PMs and internal stakeholders to ensure reliability, continuity and performance of digital services.

You will deploy upgrades, manage resources, troubleshoot issues, perform RCAs and contribute to documentation while collaborating with global teams in a fast-growing industry.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Experience deploying and managing applications in cloud environments.
• Experience with containerised applications and cloud technologies (Kubernetes, Docker, AWS).
• Experience with logs and monitoring tools (Splunk, CloudWatch, Grafana, Prometheus).
• Strong SQL analysis with PostgreSQL and Oracle.
• Experience with CI/CD pipelines (Argo CD, Argo Workflows).
• English at least C1; Spanish or French advantageous.

Responsibilities

• Operate and support SICPA’s Digital Solutions and cloud infra.
• Maintain apps, deploy upgrades, manage resources and business continuity.
• Configure changes and deploy new app versions.
• Handle incidents and service requests from L1 Ops.
• Update incidents/requests via ticketing tool.
• Troubleshoot issues, resolve incidents, identify bugs.
• Perform RCAs, document findings, drive corrective actions.
• Escalate to L3 as needed.
• Maintain and improve Knowledge Base.
• Contribute to process/technical docs.
• Collaborate with global teams, PMs and management.
• Participate in shift/on-call rotations, some weekends/holidays.

Education

Bachelor’s degree or equivalent in IT or related field

Tools

Kubernetes

Docker

AWS

Kafka

PostgreSQL

Oracle

Splunk

AWS CloudWatch

Grafana

Prometheus

Bash

Python

Postman

Argo CD

Argo Workflows

AWS certification

ITIL

Job description

SICPA invites applications for a Cloud Support Engineer to operate and support Digital Solutions and the underlying cloud infrastructure. You will work with L1/L3 teams, PMs and internal stakeholders to ensure reliability, continuity and performance of digital services.

You will deploy upgrades, manage resources, troubleshoot issues, perform RCAs and contribute to documentation while collaborating with global teams in a fast-growing industry.