Cloud Services Engineer - Openshift

JR Spain; España; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player in open source software is seeking a Cloud Services Engineer specializing in OpenShift. This role involves enhancing customer experience through innovative solutions and automation. You will work closely with teams to ensure seamless infrastructure support and contribute to initiatives that reduce customer effort. The ideal candidate will have a strong background in container technologies and exceptional troubleshooting skills. This is a fantastic opportunity to join a collaborative team that values transparency and continuous improvement, making a significant impact in the cloud services domain.

Formación

• Proven experience with OpenShift and Kubernetes.
• Exceptional troubleshooting skills using tools like Wireshark and curl.

Responsabilidades

• Contributing to initiatives to improve tooling and develop automation software.
• Acting as the primary contact for customer inquiries and managing incident workloads.

Conocimientos

Container Technologies

Kubernetes

OpenShift

Docker

CI/CD Tools

Troubleshooting Skills

Scripting and Automation

Communication Skills

Herramientas

Jenkins

Prometheus

Grafana

Ansible

Terraform

Splunk

Jira

Descripción del empleo

Social network you want to login/join with:

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Client:

Red Hat Software

Location:

remoto, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

517590574027505664032460

Job Views:

2

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

About the job: Red Hat is seeking a Cloud Services Engineer - OpenShift with a strong background in OpenShift cluster deployment and configuration to join our Cloud Services Customer Experience team in Spain. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with Red Hat Cloud Services. Our Cloud Services team provides world-class support to Red Hat customers and partners globally for our platform as a Service (PaaS) and Software as a Service (SaaS) offerings. We value a transparent environment that encourages diverse voices, learning from failures, and continuous improvement. This is an excellent opportunity to join a leading enterprise software and services company in the open source space.

Responsibilities include:

1. Contributing to initiatives to reduce customer effort, improve tooling, and develop automation software to enhance efficiency.
2. Acting as the primary contact and advisor for customer inquiries via our Customer Portal, conference calls, and remote sessions.
3. Proactively analyzing cluster status to identify vulnerabilities and proposing resilient solutions.
4. Documenting customer interactions, troubleshooting steps, and resolutions to create reusable solutions.
5. Partnering with internal and external teams to ensure seamless infrastructure support.
6. Managing incident workloads to ensure timely resolution of customer issues.
7. Demonstrating a strong work ethic, teamwork, and customer focus.
8. Availability for rotational weekend shifts.

Qualifications:

• Proven experience with container technologies and orchestration platforms (e.g., cri-o, Kubernetes, OpenShift, Docker).
• Experience with developer workflows, CI/CD tools like Jenkins.
• Exceptional troubleshooting skills using tools like curl, strace, oc, Wireshark.
• Experience with Kubernetes ecosystem tools such as Prometheus, Grafana, FluentD.
• Experience with configuration management and monitoring tools (Ansible, Terraform, Splunk).
• Scripting and automation skills are a plus.
• Ability to operate in secure, highly available environments and collaborate with Site Reliability Engineers.
• Knowledge of ITIL practices (Incident, Change, Problem, Release Management).
• Excellent communication skills and willingness to mentor team members.
• Experience with issue tracking tools like Jira.
• Ability to work within an agile team with initiative and ownership.