Cloud Operations Process Manager (ITIL/Agile)

Telekom; La Coruña; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Health insurance

Coursera access for training

Weekly language classes

Résumé du poste

T-Systems Iberia is seeking a Process Manager for Cloud Public operations in a fast-paced IT environment across major Spanish cities. You will optimize ITIL-to-Agile processes, drive automation, and coordinate vendor communications while ensuring security and process compliance. Strong documentation and English fluency are essential.

Hybrid work model available with a focus on improving workflow efficiency and tool development within a collaborative, multinational team.

Qualifications

• Completed studies in technical, engineering or business subject.
• 3 years IT experience with focus on modern cloud technologies.
• Strong ability to create and document processes, especially for DevOps.
• Extensive knowledge in infrastructure automation.
• Familiarity with Agile development processes.
• High level of customer orientation.
• Fluent in written and spoken English.
• Experience with Jira Service Management and Confluence.

Responsabilités

• Act as Technical Liaison for hardware replacement schedules and requirements.
• Coordinate external communications with vendors and suppliers for parts and services.
• Maintain real-time hardware incidents using Jira Service Management.
• Update SOPs and knowledge base in Confluence for team alignment.
• Oversee security reporting workflows and documentation compliance.
• Eliminate wait times in Agile workflows and drive automation.

Connaissances

ITIL to Agile

Cloud technologies

DevOps practices

Automation

Jira service management

Confluence

Security/compliance

Formation

Technical/Engineering/Business degree

Outils

Jira service management

Confluence

OpenStack (nice to have)

Description du poste

T-Systems Iberia is seeking a Process Manager for Cloud Public operations in a fast-paced IT environment across major Spanish cities. You will optimize ITIL-to-Agile processes, drive automation, and coordinate vendor communications while ensuring security and process compliance. Strong documentation and English fluency are essential.

Hybrid work model available with a focus on improving workflow efficiency and tool development within a collaborative, multinational team.