Cloud IT Support

Capitole; Vigo; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking a passionate IT Support Azure Specialist to enhance their multicultural team. This role involves managing service operations and incidents primarily using Microsoft Azure. Enjoy flexible teleworking, a generous training budget, and a supportive work culture. If you're ready to lead and innovate, we want to meet you!

Servicios

€1,200 training budget

Full private medical insurance

Teleworking and flexible hours

Access to WELLHUB

Monthly team follow-ups

Formación

• 2+ years experience in Service Desk / Service Operations.
• Experience with Azure and cloud environments preferred.
• Basic experience with big data tools is a plus.

Responsabilidades

• Serve as primary contact for user questions and incident reporting.
• Coordinate with 2nd Level Support and vendors.
• Monitor incidents and prioritize service requests.

Conocimientos

Help Desk

Incident Management

Service Request Management

Cloud Environment

Monitoring and Logging

Herramientas

Microsoft Azure

Jira

Databricks

Descripción del empleo

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience :

+2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Serve as the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Record, categorize, and evaluate incidents, escalating as needed.
• Analyze root causes and implement workarounds.
• Track and resolve 1st Level incidents; escalate unresolved issues.
• Coordinate with 2nd Level Support and vendors.
• Monitor incidents, communicate solutions, and verify with users.
• Prioritize and fulfill service requests.

Other duties :

• Advise end users on hardware/software usage.
• Consult with Service/Application Owners.
• Manage user credentials and accounts.
• Monitor and report on service performance and incidents.
• Implement measures for recurring issues and manage logs.
• Stay updated on new technologies for process improvement.

Technical Knowledge / Accountabilities :

• Knowledge of Microsoft Azure Platform (Portal and CLI).
• Experience with ADLS Gen2 Storage, Windows/Linux VMs, Azure AD, Networking, Databricks, ADF, DevOps, Infrastructure as Code, container management, scripting.

Similar Experience :

• Azure supporting services, ADLS, Data Factory.

Location :

FULL REMOTE

Schedule :

Flexible, with Friday intensive.

We believe that together, we can achieve more. Join us!

Benefits :

• €1,200 training budget.
• Monthly team follow-ups.
• Teleworking and flexible hours.
• Full private medical insurance.
• Flexible remuneration options.
• Access to WELLHUB and discounts via Club Capitole.

Team & Community :

• Bi-monthly team-building events.
• Sponsored football team.
• Knowledge-sharing communities.
• Join our team and discover more about us!

Interested? Send us your profile — we look forward to meeting you!