Cloud IT Support

Capitole; Valladolid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Capitole Consulting recherche un spécialiste du support IT Azure passionné pour rejoindre son équipe multiculturelle. Vous serez responsable de la gestion des incidents, de l'assistance aux utilisateurs et de l'amélioration des processus. Ce poste offre une flexibilité de travail à distance et de nombreux avantages, y compris un budget de formation et une assurance médicale privée.

Servicios

Budget de formation de 1,200€

Assurance médicale privée

Horaires flexibles

Événements de team-building

Formación

• Plus de 2 ans d'expérience en Service Desk / Service Operation.
• Expérience avec Azure et outils de gestion des incidents.
• Compétences en automatisation et scripting.

Responsabilidades

• Servir de contact principal pour les questions des utilisateurs et le reporting des incidents.
• Analyser les causes profondes et mettre en œuvre des solutions.
• Gérer les performances de service et les améliorations.

Conocimientos

Help Desk

Incident and Service Request Management

Cloud Environment / Infrastructure

Monitoring and logging

Automation and scripting skills

Herramientas

Microsoft Azure

Terraform

Docker

Kubernetes

Descripción del empleo

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience :

• +2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert
• Incident and Service Request Management, Expert
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT)
• Experience working with 3rd party software vendors
• Experience with Cloud Environment / Infrastructure (Azure preferred)
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU)
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks)
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights)
• Basic experience with big data compute tools (e.g., Data Science VMs, WebApps)

Responsibilities :

• Serve as the primary contact for user questions and incident reporting, ensuring smooth incident and service request processing.
• Record, categorize, and evaluate incidents, initiating escalation and problem solutions when possible.
• Analyze root causes and implement workarounds if necessary.
• Track and resolve first-level incidents; escalate unresolved issues to second-level support.
• Coordinate with IT and vendors, monitor incident progress, and communicate with users.
• Prioritize and fulfill service requests according to work instructions, informing users upon completion.
• Advise end-users on hardware/software usage and support topics with service/application owners.
• Manage user credentials and accounts.
• Monitor and report on service performance, including incident analysis and improvement initiatives.
• Implement measures to address recurring incidents.
• Manage operation and event logs, and stay updated on new technologies for process improvement.

Technical Knowledge / Accountabilities :

• Microsoft Azure Platform (Portal and CLI)
• ADLS Gen2 Storage Accounts
• Windows and Linux VMs (Bash, PowerShell)
• Azure AD Identity & Access Management
• Azure Networking (Vnets, NSGs, Proxies, Firewall)
• Azure SaaS (Databricks, ADF)
• Azure DevOps
• Infrastructure as Code (Terraform or similar)
• Container management (Docker, Kubernetes)
• Automation and scripting skills

Location :

FULL REMOTE

Schedule :

Flexible, with Fridays as intensive days.

Benefits :

• €1,200 training budget for courses, books, certifications, etc.
• Monthly team follow-ups for continuous feedback.
• Teleworking and flexible hours to support work-life balance.
• Full private medical insurance.
• Flexible remuneration options (meal vouchers, transport, childcare).
• Employee discounts (Club Capitole).

Additional Perks :

• Team-building events every two months, including summer parties and Christmas dinners.
• Sponsorship of a football team.
• Participation in technological communities to share knowledge and ideas.

Discover us and join our team! We look forward to receiving your profile.