Cloud It Support

buscojobs España; Málaga; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Service Desk professional to manage user incidents and service requests. This remote role offers flexible hours and requires expertise in cloud technologies, particularly Azure. The position includes a range of responsibilities from incident management to user support, with a focus on continuous improvement and technology enhancement.

Servicios

1,200 annual training budget

Monthly team feedback sessions

Full private medical insurance

Flexible remuneration options

Employee discounts through WELLHUB

Team building events

Formación

• At least 2 years of experience in Service Desk / Service Operations activities.
• Experience with Ticketing Systems (e.g., Jira, Freshdesk).
• Familiarity with Cloud Environment / Infrastructure (preferably Azure).

Responsabilidades

• Serve as the primary contact for user incidents and manage incident resolution.
• Fulfill and close service requests, keeping users informed.
• Advise end users on hardware/software and implement improvement measures.

Conocimientos

Help Desk expertise

Incident Management

Service Request Management

Cloud Environment knowledge

Scripting skills

Descripción del empleo

Capitole Consulting is growing, and we want you to be part of our journey!

We have an exciting opportunity to lead and empower a multicultural team!

Experience :

• At least 2 years of experience in Service Desk / Service Operations activities.

Skills :

Help Desk expertise, Incident and Service Request Management, experience with Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT), and working with 3rd party software vendors. Familiarity with Cloud Environment / Infrastructure (preferably Azure), basic knowledge of cloud-based Visualization tools (e.g., Tableau, DataIKU), cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks), and monitoring / logging tools (Azure Monitor, Log Analytics, Application Insights). Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Incident Management : Serve as the primary contact for user incidents, record and categorize incidents, evaluate escalation needs, analyze root causes, and work with 2nd Level Support as needed. Monitor and resolve incidents, communicate with users, and close tickets.
• Service Request Fulfillment : Record, categorize, prioritize, fulfill, and close service requests, informing users throughout the process.

Additional Duties :

Advise end users on hardware / software, consult with support owners, manage user credentials, monitor services, create incident reports, and implement improvement measures. Keep abreast of new technologies to enhance existing tools and processes.

Technical Knowledge / Accountabilities :

Knowledge in Microsoft Azure Platform, Azure WebApps / Function Apps, ADLS Gen2 Storage, Azure Databases, Windows and Linux VMs, Azure AD Identity & Access Management, Azure Networking, Azure SaaS (Databricks, ADF), Azure DevOps, Infrastructure as Code (Terraform), and container management (Docker, Kubernetes). Scripting skills for automation are a plus. Similar experience with supporting Azure services is also valued.

Location :

Remote, with flexible schedule including Fridays.

Benefits :

• 1,200 annual training budget
• Monthly team feedback sessions
• Remote work and flexible hours
• Full private medical insurance
• Flexible remuneration options
• Employee discounts through WELLHUB
• Team building events, sports sponsorships, knowledge sharing communities

Interested? Send us your profile! We look forward to meeting you and exploring how you can contribute to our team.

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