Cloud It Support

buscojobs España; Lugo; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Capitole Consulting, une entreprise en pleine expansion, recrute un Spécialiste en Support IT Azure. Ce rôle est conçu pour gérer les incidents et améliorer le service clients dans un environnement cloud. Avec un budget de formation de 1 200 €, des horaires flexibles et une couverture médicale complète, l'entreprise valorise la croissance professionnelle et le bien-être de ses collaborateurs.

Servicios

Budget de formation de 1 200 €

Télétravail

Assurance médicale privée complète

Tickets restaurant

Événements de team-building

Formación

• Expérience de +2 ans dans Service Desk ou Service Operations.
• Familiarité avec Microsoft Azure et gestion des incidents.
• Compétences en scripting et gestion des conteneurs appréciées.

Responsabilidades

• Point de contact unique pour les utilisateurs concernant les incidents.
• Analyser les causes des incidents et assurer le suivi.
• Conseiller les utilisateurs sur le matériel et les logiciels.

Conocimientos

Help Desk

Incident Management

Service Request Management

Cloud Environment

Azure

Monitoring and Logging

Descripción del empleo

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We offer an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years in Service Desk / Service Operations activities.

Skills : Help Desk, Expert in Incident and Service Request Management, Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT), experience working with third-party software vendors, cloud environment/infrastructure (Azure preferred), basic knowledge of cloud-based visualization tools (e.g., Tableau, DataIKU), cloud-based analytics tools (e.g., HDI R, DataBricks), monitoring and logging (Azure Monitor, Log Analytics, Application Insights), big data compute tools (e.g., Data Science VMs, WebApps).

Primary responsibilities include being the single point of contact for users regarding incidents, recording and categorizing incidents, evaluating incidents for escalation, analyzing root causes, tracking and resolving first-level incidents, interfacing with second-level support, monitoring incidents, and verifying solutions with users.

Additional duties involve prioritizing service requests, fulfilling them according to work instructions, informing requesters, and closing requests. You will also advise end users on hardware/software, support support topics with Service/Application Owners, administer user credentials, monitor services, and report on performance and issues, initiating improvement measures.

Technical knowledge required includes familiarity with Microsoft Azure (Portal and CLI), ADLS Gen2 Storage, Windows and Linux VMs (Bash, PowerShell), Azure AD Identity & Access Management, Azure Networking, basic Azure SaaS (Databricks, ADF), Azure DevOps, Infrastructure as Code (Terraform), container management (Docker, Kubernetes), and scripting skills.

Location: FULLREMOTE

Schedule: Flexible, with a Friday intensive

Benefits include a €1,200 training budget, monthly team follow-ups, teleworking, flexible hours, full private medical insurance, flexible remuneration (restaurant tickets, transport, childcare), discounts via WELLHUB, team-building events, sponsored football team, and access to technological communities.

We are great, but with you, we will be even better. Don't hesitate to send us your profile. We look forward to meeting you!